ジョブファンクション: インフォメーション システム(IS)

雇用形態: フルタイム

所在地: Cairo

国/地域: Egypt

Requirements:

  • CCNA, MCSE is necessary
  • CCNP preferred
  • ITIL preferred
  • Good experience of (AD , DHCP , DNS , File SERVER , SCCM , O365
  • Advanced skills of Troubleshoots and resolves technical problems
  • Good knowledge
  • Good experience with ( Android & IOS )

Job Accountabilities:

  • Second line support for end users issues.
  • Tracks and monitors all servers’ performance.
  • Tracks and monitors Backup of all servers.
  • Perform a scheduled check for all servers.
  • Implement new network devices.
  • Work with time attendance & Access control devices.
  • Responsible for the troubleshooting of all “Software & Hardware”
  • Manage IT Equipment’s inventory.
  • Manage company Dials & Phones.
  • Identifies recurring problems and contribute ideas to solve these problems in a better way.
  • Monitor service desk for tickets assigned to the queue and perform first-in first-out based on priority.
  • Troubleshoot and support in person and over the phone.
  • Report issues for escalation.
  • Perform hands on fixes for hardware issues.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Test fixes and new software
  • Regular check on meeting rooms equipment’s.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Completes projects by coordinating resources and timetables with user departments and data center.
  • Manages assigned servers, workstations, and other components including rollout, installation, configuration, and maintenance
  • Resolves problems reported for local and wide area networks, personal computers, and networking equipment (switches, routers, etc.)
  • Provides answers to complex, high-level IT support issues
  • Monitors and measures the performance of the network; reports problems to the appropriate individuals
  • Researches, plans, and oversees assigned server, network and telephone system replacements and upgrades
  • Maintains documentation of all hardware and software under areas of responsibility
  • Establishes and maintains contact with vendors for support and problem resolution
  • Assists in creating end-user IT systems documentation and assists in the end-user orientation and training.

·         Perform other duties as assigned