ジョブファンクション: リテールオペレーション

雇用形態: フルタイム

所在地: Bucharest

国/地域: Romania

Kiehl’s offers a unique and creative work environment with a strong focus on customer service and education.Our world-renowned and much respected line of speciality products includes skin care and hairs care preparations, as well as bath and body items.

Responsibilities

·       Ensures that all customers receive the highest level of service

·       Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately

·       Demonstrates a sense of urgency in completing all necessary steps of customer transactions

·       Creates long-term relationships with customers and nurtures repeat business

·       Makes appropriate, personalized product and sample recommendations

·       Achieves or exceeds Store Sales Plan

·       Utilizes all available reports to manage the business

·       Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR

·       Responsible for conducting physical inventory counts as necessary

·       Responsible for accuracy of all orders placed and received

·       Maintains a regular employee schedule, designed to meet the needs of the business throughout the year

·       Ensures proper cleanliness and hygiene of all work areas at all times

·       Coaches employees to achieve their optimum professional development

·       Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.

·       Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction, value of transactions

·       Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc)

·       Maintains adequate stock mix and ideal flow (including collateral, samples and new products)

Requirements:

·       Previous experience in a similar role and/or services field

·       Bachelor degree in Business Administration or relevant field

·       Advanced English is a must

·       Strong people management skills, a person that leads with trust, honesty and commitment

·       Good communication and interpersonal skills

·       Capacity to work autonomously with a self-driven attitude and strong problem-solving skills

·       Strong operational skills in a customer-service environment

·       Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload