ASSISTANT CONSUMER EXPERIENCE MANAGER - PPD
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.
If you want the Freedom to go Beyond, we’ll see you at L’Oréal.
In the Professional Products Division, our mission is to support hairdressers and develop the hair industry sustainably, while benefiting all. We’re the founding Division for the L’Oréal group, having history more than 110 years ago.
Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.
Thanks to our 6 global brands like Kérastase, Redken and Pureology, and 3 local brands across the world, we provide professionals and consumers with better, safer and more sustainable professional haircare, experiences and services.
Be responsible for the following:
1/ Create solutions to elevate the Consumer Experience & Futureproof the Professional Hair industry:
Test & learn new innovations that will enhance the consumer experience.
Pilot, track ROI & scale when relevant.
2/ Drive the sustainability agenda for the Professional Products Division in the UK and Ireland:
L’ORÉAL FOR THE FUTURE:
• PPD embedding and activation via the creation & animation of a PPD Taskforce.
Make Sustainability appealing to all and easy to understand through upskilling and eventing.
• Empower PPD teams to be agents of change, and to contribute to helping L’ORÉAL achieve its sustainability goals.
• Collaborate with other UKI Divisions L4TF Taskforces and stakeholders.
HAIRSTYLISTS FOR THE FUTURE:
Support the sustainable transformation of the Professional Hair Industry:
Embark hairstylists on the journey to a more sustainable future & leverage their influence around the sustainable choices of their clients & communities too, through 5 pillars of sustainable transformation:
• Managing Water Sustainably,
• Preserving Natural Resources,
• Fighting Climate Change,
• Designing Sustainable Salon Spaces
• Building A Community Of Sustainability Advocates.
For each pillar of salon & stylist sustainable transformation:
• Create a rich offer of actionable tools and upskilling to support salons & hairstylist on their sustainable transformation
• Pilot tools to activate sustainable strategy working with environmental experts e.g. Salon Carbon Footprint Tracker & gaining insight into salon environmental footprint within the Professional Hair Industry.
• Track ROI & scale when relevant.
• Develop & maintain strong relationships with key stakeholders, internal and external.
• Hairstylists For The Future Comms & Awareness including salon upskilling and industry comms reach.
3/ Raise awareness & amplify reach of SALON EMOTION upskilling:
• L'Oréal ACCESS, our learning platform for salon professionals:
Manage Consumer Experience activation and upskilling across all 4 CX pillars of transformation on platform including developing learning paths, orchestrating monthly webinars with internal & external speakers, developing e-learning modules and monitoring all logistics & analytical tracking. You will also be a part of the taskforce for ACCESS 2.0 Launch.
Manage CX Instagram Channel across all 4 CX pillars to increase engagement & growth, by developing winning content, community manage and analytical tracking.
• Salon Emotion In Session Events:
Organising & hosting upskilling events (physical & virtual) for professional hair industry across the UK & Ireland.
• Educated to degree level or equivalent.
• At least 3 years’ experience in Marketing, Communications or Sustainability. Ideally withing the Beauty industry but not essential.
Excellent communication (written and verbal) and copy-writing skills along with the ability to influence and build relationships across an organization.
• Positive attitude and unfazed by complex multi-tasking.
• Highly organised with prioritisation skills.
• Analytical and problem-solving skills.
• Strong attention to detail
Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.
Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.
As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.
Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!
How we recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.