The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
PROFESSIONAL PRODUCTS DIVISION
The Professional Products Division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair, skin and beauty products. The 10 brands within this division are L’Oreal Professionnel, Kérastase, Shu Uemura Art of Hair, Redken, Pureology, Matrix, Décleor, Carita, Baxter of California and soon to be Pulp Riot. Our brands have made us the world leader in professional beauty products and one of the most dynamic places to pursue your career in the UK.
As part of the Kérastase Commercial Team, reporting to the Commercial Director, you will work in partnership with key salons to ensure the development of their business through the Kérastase and Shu Uemura Art of Hair Brands.
•Act as a business consultant, establishing and implementing business plans and solutions and carrying out regular business reviews, identifying client needs
•Establish barriers to entry from competitors
•Establish and deliver education plans in accounts, ensuring the expertise of the salon staff in using and recommending the Kérastase range
•Work closely with Kérastase Education Executive
•Assure attendance on key Kérastase education programmes
•Achieve targets set by Commercial Manager
•Win new business
•Implement marketing activity in accounts
•Identify opportunities for increasing business
•Respond quickly and effectively to client requests
•Ensure customer files are maintained. Complete all required administration in a timely and accurate manner, including updating salon information management system
•Maintain an up to date knowledge of the marketplace, luxury brands and customers to ensure effective market intelligence
•Network with colleagues across the Professional Products Division to share best practice and maximise success in multi branded and prospect accounts
•Work with BDM to assist with coaching, conquest and business skills development
•Able to build strong relationships with key stakeholders and customers
•Focused on achieving objectives, able to adjust priorities, manage time, follow up on actions
•Able to communicate clearly and concisely with all levels
•Experienced in using social media and digital in a business context
•A proven track record working with key accounts, either from a sales or education perspective is essential
•Understanding of a luxury environment, appreciation of superior service and the values of a luxury brand
•Commercial acumen supported by excellent negotiation skills
•Passion for educating others
•Presents confidently and demonstrates the ability to convince others
•Listens and interacts effectively with different interpersonal styles
•You will have close contact with fellow members of your team; the Commercial Manager, marketing and education team.
•You will also have contact with employees from the other Professional Products brands on your territory.