The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Be responsible for leading and driving success within the PPD Customer Care Team and dealing with our direct accounts. This role will be fundamental in bringing the team on a change journey as we become a more Customer Centric team. The role reports into the Head of Customer Care & Customer Supply Chain.
•Drive Strategy within the Team - Develop and deliver the teams ‘Customer Centric’ vision and strategy in line with the PPD Supply chain vision and ensure this is animated and brought to life within the team.
•Team Leadership - Focus on your teams development – ensuring all team members have regular 121s, personal development plans and that training needs are identified and suitable support provided.
•Identify talent within your team and drive meaningful career conversations and advancement.
•You will empower your Seniors to coordinate the day to day operational management of the team and for them to be the teams first point of contact for day to day issues.
•Take ownership and responsibility for team engagement and enablement, drive your Pulse/Simplicity survey results and build tangible action points.
•Relationship Management - Manage key internal and external stakeholder relationships to drive best in class customer service.
•Drive Collaborative Projects - Focus on improving efficiencies within the current way of working and identify what opportunities there are to make our ways of working more efficient whilst maintaining the level of service required daily. Manage this change process through with the team to ensure these improvements are implemented successfully.
•Support Business Growth Plans - Continued support on Month End whilst delivering in the most cost effective manner.
•Identify End to End Process Improvement - Improve performance of the end-to-end process for our direct accounts (ordering, delivery, cost-to-serve and relationship)
•Roll out of Key Business Initiatives - Ensure the successful roll out of new business initiatives within the team
•Presentation of Key KPI’s - Deliver presentations to the internal management committee for KPIs and projects.
•Experience preferably within a consumer driven and fast past environment
•Experience of leading change projects
•Strong leadership skills and the ability to drive a successful team
•Ability to empower and delegate to your team members
•Strategic outlook and be able to define this to your team.
•Ability to inspire, motivate, coach and develop people
•Ability to manage complexity and be able to consider things from multiple perspectives
•Ability to build strong networks within internal and external stakeholders
•Ability to influence at different levels and challenge the status quo
•Strong presentation/communication skills with the ability to influence and inspire
•Commercial acumen, driven to deliver customer centricity with a desire to succeed
•Ability to work in an ever changing & demanding environment