ジョブファンクション: リテールオペレーション

雇用形態: フルタイム

所在地: London

国/地域: United Kingdom

National Education Manager – Giorgio Armani and Valentino

Location – Office & Field

Direct reports – 1 Retail and Education Executive

What are key highlights of this role?

We are looking for an exceptional National Education Manager who will be responsible for delivering the education and engagement strategy for the brand, collaborating with internal and external stakeholders to execute an exceptional experience and learning environment as well as lead innovation in digital learning and experience. Reporting into the National Retail & Education Director/Manager, they will pioneer new collaborative ways of working between the brands and other tribes, and will be a key part of achieving the business units strategic goals

 

You will have genuine excitement and love for our brands, luxury retail and exceptional customer experiences to ensure we are winning together. You will be trend led and understand the clear difference between both brands trend priorities and services. You will work primarily on Beauty but you will also be able to flex your style to support the Fragrance division with key Fragrance conferences and non-branded staff.

What are the key responsibilities?

You will…

·       Support the field team in the education and coaching strategies in their stores and teams; develop makeup artistry training modules/materials/point of sale (POS) tools etc. to reach retail/service objectives and deliver bi-annual national Showcases to our BAs

·       Create and develop the education strategy with the Retail & Education Director; evaluate the impact of Education on sales/service and feedback to National Retail Manager and wider GAB and Valentino teams

·       Lead the National and Senior make up artistry for both brands

·       Development of training modules/tools/materials to support and execute the Brand training program

·       Manage and Develop your team through coaching and on the job feedback 

 

·       Collaborate with Brand Educators from other tribes to ensure Brand integrity and experience is consistent in all tribes

·       Ensure training and engagement initiatives are delivered within budget and on time

·       Manage Education budget for all tools including grooming and hygiene

·       Research and recommend new ways/improvements to delivering training and education and keep up to date with latest trends in education; train and upskill Area Managers on new skills, trend and education modules to develop their coaching skills at point of sale

·       Work in partnership with the Area Manager as well as other functions (Marketing, Retail, PR, DMI) to deliver brand strategy and objectives

·       Analyse the need for trainings to be adapted/changed or new modules created based on the needs of the business

·       Manage and track the BA journey in brand, including all trainings, inductions and engagement

·       Manage and execute seasonal education programmes; delivered on time and on budget

·       Develop Digital, online and social education strategy, leading the innovation in digital education and engagement. Oversee and manage the brand community pages / any digital tools/apps

  • Through in store visits provide detailed feedback to National Retail & Education Director on what’s working and what’s not working

  • Be a One Luxe ambassador and advocate of change and agility
  • Lead on One Retail
  • Identify and react to retail opportunities and challenges to maximize results

·       Support in education to drive understanding and the collection of CRM and VIP data

  • Support the Retail & Education Director/Manager in the development of the Field teams education and coaching skills
  • Provide proactive feedback to internal departments to help drive collaboration between brands & tribes
  • Champion simplicity through ways of working with brands and field teams
  • Collaborate with Multi brand and Fragrance teams to ensure consistency, success and achieve retail targets

You have…

o   Previous sales and team management experience, ideally within beauty industry 

o   Previous training and education experience, ideally within the beauty industry

o   Exceptional training and coaching skills  

o   Experience and understanding of effective sales techniques, customer service and proven ability to drive results 

o   Strong analytical skills 

o   Creative

o   Makeup artistry skills to be able to inspire and develop our Artists

o   Strong capability on Microsoft Office (including Excel) and Outlook Highly organized by nature and excellent attention to detail

o   Strong communication and interpersonal skills

o   The ability to troubleshoot and problem solve

o   Professional, supportive with a positive attitude

o   Digital Pro: Comfortable appearing on camera, the ability to create content for both One retail and social media and can run Virtual masterclasses.


You are....

  • Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.
  • Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.
  • Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.
  • Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.
  • Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.
  • Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.
  • Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.
  • Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.
  • Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.
  • You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.

Professional & Technical competencies

Masters Retail Fundamentals

  • Stays up to date with the market, consumers, competition and translates findings to positively impact the business
  • Builds on categories and shopper insights
  • Leverages business drivers

Develops Business & Operations

  • Highly resourceful, flexible and ability to solve problems
  • Ability to strategically forecast and meet your agreed productivity targets
  • Ensures events and animations are planned into the retail calendar

Enhance Selling & Customer Experience

  • Influences current and future retailer initiatives and collaborations to maximize opportunities
  • Focuses on customer service and builds customer relationships
  • Understanding and affinity for in-store merchandising

Foster Retail Development

  • Manages BA staffing and Retail partnerships
  • Improves NPS and Mystery Shopper by implementing action plans based on feedback
  • Trains and coaches on selling and service



At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.