ジョブファンクション: リテールオペレーション

雇用形態: フルタイム

所在地: London

国/地域: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.


ACTIVE COSMETICS DIVISION

The L’Oréal Active Cosmetics Division has a mission to help everyone in their quest for healthy and beautiful skin. We believe "Health is the future of beauty".

We are a world leader in dermo cosmetics, with skincare brands recommended by healthcare professionals such as dermatologists, paediatricians, cosmetic doctors and pharmacists worldwide.

In the UKI the Active Cosmetics Division has enjoyed double-digit growth for 10 years and is scaling rapidly. We are looking for team members to help shape the future of the division, contributing to this fast-pace, dynamic and exciting journey.


OMNI-CHANNEL BEAUTY ADVISOR

L’Oreal UKI is seeking a dynamic and experienced omni-channel beauty advisor to support the considerable e-commerce growth experience in the past 12 months. This is an exciting role with an opportunity to influence and inspire people as well as working with amazing brands in the field of dermatology, skin science and aromatherapy.

The omni-channel beauty advisor will be responsible for delivering the highest level of community management through providing virtual skincare consultations to customers on brand websites and manage social media chats ensuring a rapid customer response rate and excellent customer satisfaction. This role will also work in store, providing expert advice to customers to find the product or service that is perfect for them.

They should hold the highest level of product knowledge and have strong brand tone of voice when speaking to customers. Their communication skills and ability to deliver a memorable experience for every customer should be exemplary.

The omni-channel beauty advisor will work closely with the other omni-channel beauty advisors & in-store beauty advisors across the Active Cosmetics Division to ensure they share best practices and collaborate with the team leads and project owners to ensure there is consistency and skills shared.


   

DRIVE RETAIL


The Omni-channel beauty advisor will drive online sales via virtual consultations and live chat with impeccable product knowledge and skincare tips. They should also drop links and offer codes where applicable and work towards daily targets set by the Team Leader.
Whilst in store, the beauty advisor will be responsible for driving retail sales, delivering best in class skin consultations and converting customers to treatments.

COMMUNITY MANAGEMENT & CONTENT CREATION


Support community management, maintaining 100% responsiveness  across a number of touchpoints including social media and live chat, being completely focused on superior brand representation and customer service in all communications
Responding to customer reviews and taking note of key themes in reviews to influencer brand decision making 
Host live masterclasses and events across social media and live shopping platforms to educate consumers on their skin and suitable products for them.
Create brand content in the form of blogs, images and videos to inspire and educate our consumers.

    BRAND & PRODUCT KNOWLEDGE

 

Responsible for researching and maintaining a strong skill base on beauty trends and product knowledge by using the company training manual, social media and attending, participating, and engaging in training and coaching provided, implementing learnings afterwards.
Maintain awareness of competitor products and activity
Have excellent knowledge of skin types, needs, and skin analysis.
Maintain a strong understanding of social media and social trends.
Maintain a clear understanding of the brands vision.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

 

A background in Skincare & excellent knowledge of skin, ingredients and how products work
Customer service experience in the beauty industry; counter, spa or salon
Strong digital skills and experience using digital tools MS teams, Instagram, Facebook, TikTok
Excellent verbal communication skills
Convey passion and master story telling
Strong written communication skills
Possess strong computer and literacy skills
Excellent ability to know how and when to lead and be a team player and be able to work collaboratively
Excellent time management with organizational and prioritization skills to manage workload and deliver KPIs in all parts of the role
Proactive approach to all aspect of the role whilst remaining agile when a reactive approach is required
Self-motivation, as the role involves solo work
Able to convey the brand/ product messaging, with sound judgement, storytelling and expertise in all  communications
Thrives in a creative and ever-changing environment

IDEAL QUALIFICATION STANDARDS:

LEVEL 3 NVQ Diploma in Beauty Therapy 

LEVEL 2 NVQ Diploma in Beauty Specialist 

Previous experience working as a  skincare retail consultant is an advantage.