国/地域: United Kingdom
The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
ACTIVE COSMETICS DIVISION
The L’Oréal Active Cosmetics Division has a mission to help everyone in their quest for healthy and beautiful skin. We believe "Health is the future of beauty".
We are a world leader in dermo cosmetics, with skincare brands recommended by healthcare professionals such as dermatologists, paediatricians, cosmetic doctors and pharmacists worldwide.
In the UKI the Active Cosmetics Division has enjoyed double-digit growth for 10 years and is scaling rapidly. We are looking for team members to help shape the future of the division, contributing to this fast-pace, dynamic and exciting journey.
OMNI-CHANNEL BEAUTY ADVISOR
L’Oreal UKI is seeking a dynamic and experienced omni-channel beauty advisor to support the considerable e-commerce growth experience in the past 12 months. This is an exciting role with an opportunity to influence and inspire people as well as working with amazing brands in the field of dermatology, skin science and aromatherapy.
The omni-channel beauty advisor will be responsible for delivering the highest level of community management through providing virtual skincare consultations to customers on brand websites and manage social media chats ensuring a rapid customer response rate and excellent customer satisfaction. This role will also work in store, providing expert advice to customers to find the product or service that is perfect for them.
They should hold the highest level of product knowledge and have strong brand tone of voice when speaking to customers. Their communication skills and ability to deliver a memorable experience for every customer should be exemplary.
The omni-channel beauty advisor will work closely with the other omni-channel beauty advisors & in-store beauty advisors across the Active Cosmetics Division to ensure they share best practices and collaborate with the team leads and project owners to ensure there is consistency and skills shared.
COMMUNITY MANAGEMENT & CONTENT CREATION
BRAND & PRODUCT KNOWLEDGE
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
IDEAL QUALIFICATION STANDARDS:
LEVEL 3 NVQ Diploma in Beauty Therapy
LEVEL 2 NVQ Diploma in Beauty Specialist
Previous experience working as a skincare retail consultant is an advantage.