Plan, deploy and manage the delivery of the loyalty platform (Merkle, SessionM as an example)
Apply best practices in terms of project management.
Deliver projects with agile methodology.
Provide proper documentation following project delivery.
Work with Country brand representatives, BRM at country level and all external partners to prepare and adhere to project timelines and budgets.
Work closely with the global CDO team in Paris and the Zone Digital IT in NYC to leverage their expertise and share best practices.
Maintain excellent communications within both business and technology communities.
Ensure service transition from delivery to support/operation team.
Ensure the delivery of the projects on time, on budget, on quality.
As the team is splited in different physical area, ensure to support the Canadian team. Be the go-to person (5-10% time).
Bachelor’s degree, Master’s degree preferred with Project Management experience (7-10 years) - PMP certification a plus.
Minimum of 5 years’ experience in CRM platform implementation.
Strong project management skillset.
Inter-cultural experience in a global organization a plus.
Prior experience implementing CRM/BI/Integration project in a large organization with strong technical skillset.
Being able to work under pressure and on several projects in parallel.
Experience with Agile methodology is a pre-requisite.
Excellent written and oral communication and influencing skills.
Bilingual French & English, speaking and written is a must. Spanish & Portuguese is a plus.
L'Oreal Canada is a fast paced and innovation driven company. Join our team of world changers to leverage global brands on the Canadian market. Discover the latest technologies created for one of the fastest changing industry in the world. L’Oréal is an equal opportunity employer.