ジョブファンクション:

雇用形態: フルタイム

所在地: New York, NY

国/地域: USA

Job Title: Mgr - D2C Site UX(YTTP/UD/ITC)

Reports To: Director, D2C Retail Lead

Location: Hudson Yards, New York City

 

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal, our Digital team is an opportunity to be at the center of L'Oréal's digital transformation. We are determined to be pioneers in the new beauty tech world, and by incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! Come join our dynamic team!

Job Summary: 

The role of Mgr, D2C Site Experience is to lead the brand’s digital product roadmap and user experience (UX) strategy for its D2C eCommerce channel. The Mgr owns the on-site consumer journey, creating a best-in-class experience from initial engagement to final purchase. This involves identifying and removing any friction points throughout the consumer journey funnel, ultimately maximizing conversions.

What You Will Do: 

  • UX Strategy & Optimization: Develop and champion the brand's UX strategy, leveraging data-driven insights, competitive analysis, and iterative testing. Constantly seek innovative ways to improve the consumer journey.
  • Digital Product Roadmap: Develop and maintain a data-driven digital product roadmap based on consumer feedback and market trends, ensuring a seamless and inspiring online experience.
  • Product Detail Pages: Oversee the development and asset management process for product detail pages on the brand's website.
  • Cross-Functional Collaboration: Partner with Brand Sales, Marketing, product management, and DMI teams to ensure brand vision alignment and effective implementation.
  • Performance Analysis & Reporting: Monitor key website KPIs, industry benchmarks, and customer expectations. Analyze customer journeys to maximize the effectiveness and ROI of site features and initiatives.
  • Technical Collaboration: Collaborate with developers to implement necessary technical enhancements and address site-wide issues impacting user experience.
  • Vendor Management: Manage relationships with third-party vendors.
  • A/B Testing & Optimization: Partner with the L'Oreal USA Testing & Optimization team to conduct user and A/B testing, optimizing the site based on data-driven insights and eCommerce trends.
  • SEO Enhancement: Integrate SEO best practices within the site framework to drive organic traffic and conversions.
  • Platform Management: Manage the brand's website platform in partnership with the L’Oréal USA product team, ensuring site maintenance and implementation of best practices.
  • Team Management: Manage and mentor a Site Merchandising Manager who is responsible for hands-on keyboard support and execution of site merchandising tasks with LUSA IT/site merch agency

 

What We Are Looking For: 

Required Qualifications:

  • Bachelor's degree required.
  • 5+ years of experience in product management and eCommerce, preferably with a background in technology or a related field. Experience with user experience, platform usability, and service offerings is a plus.
  • Proven ability to solve problems creatively, prioritize initiatives, and anticipate business needs.
  • Strong product management skills with a demonstrated ability to overcome obstacles and deliver results iteratively.
  • Technical proficiency in content management systems.
  • Experience optimizing user site experience through product management principles.
  • Strong leadership, entrepreneurial spirit, and ability to build effective partnerships across all levels. Proven ability to manage and develop direct reports.
  • Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Passion for user-centric design, commitment to research, and competitive analysis.
  • Experience with Google Analytics and Salesforce Commerce Cloud (SFCC) preferred.
  • Proficiency in A/B testing and conversion rate optimization.
  • Strategic thinking, innovation, and sound business judgment.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to prioritize, manage multiple responsibilities, and demonstrate strong attention to detail.
  • Self-motivated, results-oriented, and strategic thinker.
  • Excellent time management and prioritization skills.

 

Please note: This job description is a general outline and may be subject to change. 

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs. 

Additional Benefits Information As Follows: 

Salary Range [New York]: $98,400 – $140,200 base salary (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) 

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs

 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! C1 - Internal use

 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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