Account Manager - Caribe Territory (Consumer Products Division)

Job Title: Account Manager

Division: Consumer Products Division

Location:  Miami, Florida

Territory: Caribe

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Make Up. 

What You Will Learn:

The Account Manager is responsible for leading distributors, plan and agenda, towards a strategic approach within markets and tactical execution of all aspects of assigned Caribbean Islands region. Will be responsible for achieving annual sales volume target, fair share, profit objectives as well as Ethics policies compliance through distributor’s & account management practices and well-managed internal processes with finance, operations, and marketing areas. Responsible to lead the planning and coordination to ensure distributor’s appropriate execution towards brand development and consumer-oriented strategies. Establish a leadership and supporting role behind the commercial and sales capabilities improvement in distributors.

Job Responsibilities

• Achieve sales and marketing objectives with effective management of all applicable aspects towards portfolio strategy, ATL/BTL calendar, A&P investment, accounting, operational process and distributor’s & account relation. 
• Lead business development plan (bdp) with distributor & accounts based on the strategy for growth in assigned territories, to include new distribution, promotional events, dollar and unit growth for volume. 
• Lead and coordinate efforts with Category Management, Brand Activation and Brand Management to ensure bdp’s are implemented.
• Manage distributor efforts to ensure initiatives respond to brand guidelines and trade marketing strategy. 
• Lead innovation plan presentation with 6 months in advance, including clear strategic direction of the execution at the point of sale and targeted portfolio sales weight.
• Lead coordinated trade visits to evaluate sales and marketing fundamentals (portfolio, price, distribution, exhibitions, promotions, and planograms integrity).
• Develop and maintain high visibility and influence with key decision makers to advance business opportunities within the assigned region, distributors and accounts.
• Manage distributor’s & account’s inventory; and get involved in the analysis process to ensure correct mix, healthy stock and support with operational and supply process.
• Manage efficient accounting processes to recognize A&P investments, Pricing Discrepancies, Return Allowances, Damage Products and any other action that may apply. 
• Monitor distributors' contract compliance as per company's policies.
• Perform any other job-related duties as required or that may arise in the future such as the effectiveness in T&E assignment management or assigned projects.

What We Are Looking For:

Required Qualifications:

Education: Bachelor’s Degree in Marketing, Business Administration or related disciplines.

Years of Experience: Minimum five (5) years of experience in sales management related position or distributor focused on trade marketing. Experience working with Caribbean region and/or in the consumer goods or beauty Industry is preferred.

Language: Fully Bilingual (Spanish and English)

Job Specific Experience/Skills:

• In-depth knowledge of products/category
• Research and market data analysis
• Knowledge of competitors, markets trends and consumers
• Financial knowledge (P&L, S21, Cost of Goods, sales forecasts)
• Media planning knowledge
• Strong analytical skills and data-driven thinking. 
• Technical Skills: Proficient in Microsoft Office programs including Excel, Analyzer and business applications.
• Travel: This position may require traveling of 50-75%.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities: 

•     Stand: 1/3 to 2/3

•     Walk: 1/3 to 2/3

•     Sit: Over 2/3

Also, the employee lifts specific weight following safety guidelines and policies established by the Company.

• Lift up to 10 pounds: Under 1/3
• Lift up to 25 pounds: None

Lift up to 50 pounds: None

Preferred Qualifications:

• Excellent communication skills (Written and verbal). 
• Excellent problem/resolution skills and an understanding of when, how, and where to escalate cases as required to meet defined objectives.
• Possess strong interpersonal skills. Must be able to communicate with confidence to both internal and external customers.
• Must be able to work in a fast-paced dynamic environment, under pressure, and with a high degree of professionalism.
• Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.