ジョブファンクション:
雇用形態: フルタイム
所在地: Chicago, IL
国/地域: USA
Job Title: Client Experience Manager, Training
Function: Retail Excellence & Client Experience
Supervisor Title: FVP of Training, Client Experience & Retail Excellence
Location: Field / Remote - Must live in the Washington DC or Chicago, IL area.
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.
Job Summary:
Responsible for the facilitation and execution of all Lancôme Trainings. Partners with field sales team on all beauty advisors learning needs and strategies to enhance the client experience to drive retail sales. Oversees and manages all Beauty Advisor and Learning programs for geographic area.
Job Requirements:
- Bachelor’s degree preferred
- 3-5 years beauty and education experience required
- Strong presentation and facilitation skills
- Strong written, oral, and interpersonal communication skills
- Strong operational and project management skills
- Knowledge of industry and education programs
- Ability to handle a fast-paced environment
- Adaptability in a rapidly changing environment
Judgment and Decision Making: Offers judgment and opinions of Beauty Advisor programs and field needs. Requires moderate supervision in decision-making.
Financial Scope: Responsible for adhering to personal T&E guidelines and budgets and maintaining field training budget provided by FVP, Field Client Experience.
Essential Duties and Responsibilities:
1. Seminar Facilitation and Execution: 30%
2. Field Training & Development 30%
3. Communication & Program Management: 25%
5. Additional responsibilities: 15%
Required Competencies:
1. Leads with Human Sensitivity – Demonstrates respect, develops others (i.e. teaching moments with STEs and BAs) and enriches team dynamics (i.e. motivates the team to work with diverse personalities and cultures)
2. Displays Sensitivity to Our “Métier” – Focuses on quality, continues to build personal knowledge of the beauty business and understanding of beauty
3. Demonstrates Entrepreneurship – Takes initiative (i.e. demonstrates resourcefulness), focuses on BA + client experience, improves programs (i.e. provides feedback, utilizes reporting to spot opportunity) and develops a vision for future programs
4. Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity (i.e. participates in creative controversy using insightful questioning)
5. Achieves Results with Integrity – Conveys energy, focuses on results (i.e. accelerates multiple tasks to meet deadlines) and acts with integrity
6. Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)
7. Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks
Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
Additional Benefits Information As Follows:
Salary Range: The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.
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