ジョブファンクション: リテールオペレーション

雇用形態: フルタイム

所在地: London

国/地域: United Kingdom

Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of men and women's needs.
A Regional Make-Up Artist will represent Lancôme as the ultimate brand ambassador, bringing make-up artistry to the forefront of the brand. You will conduct highly exciting make up artistry events designed to educate customers on the latest make up tips and techniques and generate incremental retail sales. You will also coach make-up artistry techniques for the Beauty Advisors in your area. 

Master Category Knowledge

  • Have a full understanding of all brand products and services
  • Be aware of competitor’s products and activity and have knowledge of account performance in relation to Department’s performance
  • Have detailed knowledge and awareness of the beauty market
  • Be able to offer a high level of expertise in terms of makeup techniques and personalised service
  • Be a strong ambassador of the brand, its philosophies and strategies

Execute Business & Operations 

  • Be aware of account and personal targets and key performance indicator targets
  • Complete all personal paperwork accurately, legibly and on time
  • Be aware of and abide by store rules and regulations 
  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager
  • Offer creative ideas to generate new business; with focus on product launches and anniversaries
  • Communicate potential successes and / or challenges beforehand and debrief results after events
  • Animates VIP beauty classes and programmes
  • Train new starters on brand, products, sales techniques, services etc

Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting customers back for a return appointment
  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
  • Make appropriate, personalised product and sample recommendations
  • Reinforce use of tools for link selling and the recruitment of new customers
  • Use confident communication and presentation skills when dealing with customers

Foster Service Attitude

  • Shows passion for people and products
  • Follow grooming guidelines to promote the brand image 
  • Maintain a clean and hygienic work area and adhere to hygiene rules 
  • Master customer profiling
  • Be involved in outside demonstrations/events 
  • Conduct business to business networking – building a new customer base

Leadership

  • Coaches peers
  • Foster team spirit
  • Leads by example
  • Share artistry know-how and experience
  • Works effectively with colleagues in store, in the field and in head office
  • Coach and lead by example the brands retail tactics for retail excellence
  • Manage time effectively to take into account Regional Travel