所在地: Florida - St. Petersburg
Provides comprehensive customer service directly to a diverse group of assigned, salon chain accounts and sales consultants utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric. Handles inbound customer impact calls.
- Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry, processing, and control.
- Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
- Uses strong customer service ability to provide value added services in a timely and accurate manner.
- Outstanding telephone and interpersonal skills.
- High School diploma or equivalency
- Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
- Demonstrates an enthusiasm and interest for all assigned brands.
- Excellent computer skills using Microsoft Office software
- Data Entry experience required.
- Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
- Must be able to handle multiple tasks at one time with a high attention to detail.
- Skilled at suggestive selling and providing alternative solutions to accounts.
- Ability to work overtime when required.
- Must have long-term authorization to work in the U.S.