Reverse Logistics Mgr.

Reverse Logistics Manager

Location: Monmouth Junction

Division: L’Oréal Luxe 

Reports to: Sr Manager - Physical Flows

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:

• Most Innovative Companies - Fast Company, 2023
• Top 5 - Most Attractive Companies Worldwide Among Business Students - Universum, 2023
• Top 25 World's Best Companies - TIME, 2023 
• Top Companies for Executive Women - Seamount, 2023
• Best Place to Work for Disability Inclusion - Disability Equal Index, 2023
• Gartner Supply Chain Top 25 - Ranked #11

With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k  experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world. 

Requirements

• Bachelor's degree in supply chain management, logistics, business, or a related field.
• Minimum of 5 years of experience in reverse logistics management or a similar role.
• Experience in product flows, inventory management, audit, quality control would be a plus.  
• In-depth knowledge of reverse logistics processes, flows, and techniques.
• Proven track record of meeting cost-efficiency targets in reverse logistics operations.
• Strong problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and technologies used in reverse logistics.
• Familiarity with applicable regulations and industry best practices.
• Self-motivated and driven by a dedication to continuous improvement.
• Strong analytical and critical thinking skills.
• Excellent attention to detail and commitment to delivering high-quality results.
• Creative and innovative mindset to identify and implement process improvements.
• Customer service-oriented with a focus on meeting customer expectations.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Oversee creation and set up of internal and/or 3rd party reverse logistics as and when required.  
• Oversee and coordinate reverse logistics operations for customer returns, including product inspection, testing, and disposition.
• Analyze and identify trends in customer returns to identify potential issues and implement corrective actions.
• Develop and implement returns management policies and procedures to improve efficiency and customer satisfaction.
• Monitor and ensure compliance with regulatory requirements related to reverse logistics.
• Manage relationships with shippers, vendors, and service providers to negotiate cost-effective solutions and improve service quality.
• Lead projects and initiatives to optimize reverse logistics processes and reduce costs.
• Generate management reports on reverse logistics activities, including return rates, turnaround time, and cost analysis.
• Maintain technical proficiency with relevant software and technology used in reverse logistics operations.
• Stay updated on industry trends, regulations, and best practices in reverse logistics
• Manage reverse logistics team  

What We Offer

• Salary Range: (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.)   
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 
• Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval.)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 
• Employee Resource Groups (Think Tanks and Innovation Squads) 
• Access to Mental Health & Wellness Programs  

Your Future Team

Join the daring Operations team of 21k employees, where you'll tackle complex challenges and be at the forefront sustainable beauty with our business partners by designing, developing, sourcing, manufacturing and serving products and services all over the world.

 We Are Committed and Engaged

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.