Digital Learning Specialist - Travel Retail APAC

L’OREAL TRAVEL RETAIL APAC

Digital Learning & Community Specialist

Mission:

Provide engaging, motivational e-learning/community experience to frontline BA and brand teams to equip them with comprehensive knowledge of products, and brands as well as an empathetic service mindset and loyalty.

• E-learning platform management
• In charge of e-learning system operation working closely with solution vendor and global team.
• Monitor and consolidate user feedback, new technological trends, and new learning methods to propose more relevant and useful solutions, functionalities, and new ways of working to improve user satisfaction
• Manage brand / regional contents, community calendar aligned with business priorities and strategies collaborating with cross-functional brand teams
  
  
• Online community engagement
• Directly animate regional, country/ brand specific communities with dynamic, transversal topics such as beauty/consumer / social trend to drive more personal engagement beyond product, brand and influence to frontline BA
  
  
• Knowledge Transfer/expertise development
• Closely monitor user performance, contents performance, platform usage, engagement rate, and business impact and provide actionable insight to brand teams and contents creators to continuously improve the quality of content and engagement
• Upskill brand teams for better community management, online engagement skills understanding the target audiences and their new learning behaviours

Requirements:

• Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification
• Minimum 5 years of experience, preferably in operations of digital learning / social engagement platform
• Experience in Beauty, Luxury or Travel Retail industry is definitely plus
• Proactive, self-motivated, well-organized, detail-oriented, and able to work independently while being a team player with good interpersonal skills
• Project management skills, experience
• Excellent communication, negotiation, and influencing skills is a strong plus