ジョブファンクション:

雇用形態: フルタイム

所在地: Singapore

国/地域: Singapore

The Travel Retail APAC IT Department of L'Oréal is looking for his/her O+O Project Manager based in Singapore and covering the whole APAC region.

Mission:

The O+O Project Manager will focus on analyzing business needs, exploring new solutions and managing projects in an agile environment but also manage the maintenance of some existing applications. The scope will be largely on the digital, retail & media Chinese Market.

Project Management (60%):

  • Be the Business Relationship manager for Marketing, Sales, Digital, Retail & Media people on the Online (Ecommerce, CRM, Media campaign…) and Offline (Brick & Mortar diagnostics solutions…) needs
  • Analyze and Identify current Business processes to gain in simplicity & efficiency
  • Do some techno watch on innovative solutions that could help the Business, especially on the Chinese market
  • Lead Group projects new solution roll out
  • Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams
  • Implement project from needs gathering till users training and post go live support
  • Drive consultants on projects implementation
  • Share with its peer in Travel Retail EMEA and Travel Retail America on projects, needs, good practices
  • Ensure the Secure by Design of our new applications

Application maintenance (40%):

  • Manage all incidents & demands managements on existing application scope (Salesforce, ServiceNow, Anaplan, E-commerce solutions…)
  • Ensure the maintenance of our in store Digital Assets (Ipads management…)
  • Ensure the support of the Digital & media campaigns
  • Lead audits & licenses reviews
  • Lead Local Domain review
  • Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams

Key Professional skills:

  • At least 5-7 years of experience with Retail & Digital with expert knowledge in CRM, Retail, E-Commerce and PIM/DAM are an added advantage
  • Fluent English and good level of Mandarin (mandatory)
  • Understands Sales, Marketing, Digital, Retail & Media Business context
  • Knows the Chinese market and IT suppliers
  • Project management (Agile, V, hybrid…)
  • Good communication and collaboration skills
  • Redaction of business needs, technical specifications, training documents
  • Is able to animate Business workshops & train users on new process or new applications
  • Strong problem solving, time management and organizational skills

Technical Skill Set:

  • Service Now, Sharepoint, Webapp, Ecommerce & social media…
  • ERP SAP ECC, SAP BI or Hana is a plus
  • CyberSecurity management