所在地: Madrid (Madrid)
Deploy Data technologies and Customer Journeys innovation in Business Units, fostering and mentoring team capabilities for them to adopt and use in BAU operations.
· Management of customer data collection, its accuracy and maintenance across platforms · Management of data within the CRM database, ensuring all data is accurate and cleansed for reporting and analysis.
· Coordinating the develop of automatic CRM reports & deliver actionable customer insights for different stakeholders within the company
· Act as the single point of contact for all customer data and CRM analysis.
· Be proactive in translating customer lifecycle data into meaningful insights and actionable recommendations at a strategic and tactical level.
· Work closely with eCommerce, Retail, trade and Marketing teams to scope and develop scheduled KPI reporting on acquisition, loyalty and marketing effectiveness.
At least 5 years’ experience working with CRMS
Ability to manage several different stakeholders