ジョブファンクション:

雇用形態: フルタイム

所在地: Dallas, TX

国/地域: USA

Job Title: Account Specialist – Customer Service  

Location: 3434 Altamoore Dr, Dallas, TX 75241

Shift: (Monday – Friday, 9am – 5pm) 

Position Overview/Position Responsibilities:

This position is responsible for supporting end-to-end order flow process for SkinCeuticals business customers and internal business partners.  This position interacts with business accounts and multiple levels within the organization and must exhibit resolution-focused solutions to opportunities and challenges while meeting or exceeding department and organizational KPI’s.

What we are looking for:

  • High School Diploma 
  • Computer skills: Microsoft Suite, Excel, Word, Outlook
  • Strong oral and written communications skills  
  • Strong organizational skills 

 

Nice to have: 

  • 2-3 years of business experience
  • BA/BS degree
  • Knowledge of SAP systems
  • Knowledge of Sales Force systems
  • Robust Microsoft, Excel and analytical skills

 

 

What’s In It For YOU:

  • Safety-centric Environment with Inclusive Mindset & Culture 
  • Competitive Pay + Profit Sharing 
  • Pension Plan + 401K w/ Company Match 
  • Hybrid work schedule 
  • Flexible Time Off: 30 Paid Days Off a Year 
  • Full Benefit Package (Medical, Dental, Vision, HSA) 
  • Free & Discounted Products @ L'Oréal Company Store 
  • Paid Parental Leave 

Additional Benefits: Shift Differential & Opportunity for Overtime, Growing business with opportunity for advancement, Vacation purchase plan, Learning & Development Opportunities, Employee Resource Groups, Access to Mental Health & Wellness Programs, Tuition Reimbursement, Clean & Climate-controlled environment.

Job Title:  Customer Service Specialist 2

 

Division:  L’Oréal Dermatological Beauty

Location: Dallas, TX

Reports To:  Assistant Manager, Customer Service  

 

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

 

At L’Oréal Active Cosmetics, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin. 

 

 

What You Will Learn:

This position is responsible for supporting end-to-end order flow process for SkinCeuticals business customers and internal business partners.  This position interacts with business accounts and multiple levels within the organization and must exhibit resolution-focused solutions to opportunities and challenges while meeting or exceeding department and organizational KPI’s.

  • Support Phone que for internal and external customers
  • Email communication support for internal and external customers
  • Process return/replacement orders
  • Partner with Credit, I&C and DC to resolve challenges
  • Assist with New Hire Training & Cross-training.
  • Audit for Data integrity
  • Ad hoc reporting or special assignments as directed by management

 

What We Are Looking For:

Required Qualifications:

  • Preferred: BA/BS degree
  • Preferred: 1-3 years business experience
  • Required: Computer skills: Microsoft Excel, Word, and Outlook
  • Preferred: SAP systems knowledge
  • Preferred: Sales Force system knowledge

 

Incumbent should possess:

  • Robust Microsoft Excel and analytical skills
  • Strong oral and written communication skills, proven ability to work independently, and manage multiple priorities with a strong sense of urgency and initiative

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

 

Additional Benefits Information As Follows:

Salary Range: The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level 

 

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
  • Employee Resource Groups (Think Tanks and Innovation Squads)  
  • Access to Mental Health & Wellness Programs   

 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.