Department: Walgreens eCommerce
Location: Deerfield Office – Deerfield, IL
Mission and defining characteristics:
- Own eCommerce consumption and penetration targets and responsible to develop plans to grow market share
- eCommerce and eRetail customer representative; strong relationships with key customer stakeholders
- Strategic leader for opportunity maximization across eCommerce account and engagement of Brand sales leadership
- Identify and implement content and assortment optimizations to improve customer experience and conversion
- Significant leadership for upskilling key account leaders on eComm
- Stay ahead of what happens in the market
Main tasks:
Customer Relationship Builder
- Build strong relationships with key customer stakeholders as credible business partner: senior, empowered, reliable, and helpful
- Gain comprehensive knowledge of Customer’s ecommerce strategic objectives, priorities, shoppers, decision-making process, and KPIs
- Key influencer within the multifunctional team to drive engagement with the customer and own all commercial fundamentals (incl. supply chain and in-store execution etc.) that align with customer
eTeam partner
- Drives coordination of support functions to deliver on cross-functional goals (e.g., eShopper Marketing, CDMs/BAS/ACMs, Supply, Finance)
- Upskill commercial team partners on eCommerce channel & key levers to drive the business
- Contribute to eRetail team development by way of cross-sharing, coaching & training
eCommerce and eRetail Strategist
- Drive growth with customer and maximize brand’s strategic opportunities through Shopper Insights and a category view of the customer’s omni-channel strategy
- With CTL, create channel strategy that is ahead of market changes
- Influence, develop and execute customer strategy for sales growth in alignment with CTL’s and BBDs to penetrate accounts in effective and profitable way
Achiever
- Own Consumption Targets for CPD
- Develop and implement profitable plans to drive sell out for all brands across L’Oreal Paris and Maybelline Garnier essie.
- Track Customer’s business and sales and forecasting to proactively address demand and gaps and to drive consumption
- Partner closely with NAMs & CTLs to align on online targets & plans to achieve goals.
- Manage & maintain monthly consumption LE
- Responsible for managing trade budget at customer level in partnership with NAM
Qualifications/experience:
- Exceptional track record of account relationship management
- Demonstrated knowledge of eRetail and online sales
- Interacts effectively, including negotiation skills
- Demonstrated analytical approach to business management
- Ability to influence other functions and drive coordination across groups (even without reporting lines)
- Ability to make decisions aligned with commercial fundamentals and maximize P&L
- Effective in motivating and developing talent
- 3-5 years of CPG experience with demonstrated sales results and experience working in multi-functional teams
