所在地: Berkeley Heights, NJ
国/地域: United States
For more than a century, L’Oreal has devoted its energy, innovation and scientific excellence solely to one business: Beauty. A business rich in meaning, it enables all individuals to express their personalities, gain self-confidence and open up to others. Beauty is our language, a universal language. Joining L’Oreal means joining our mission of offering women and men worldwide the best innovation by meeting the infinite diversity of beauty needs and desires all over the world. A company founded on Science, we continually explore new territories and invent products of the future, while drawing inspiration from beauty rituals the world over. Our formula: Diversity Plus Inclusion equals Innovation and Success. Drawing on the diversity of our multinational teams and the richness and the complementarity of our brand portfolio, Beauty remains our commitment. L’Oréal has made the universalization of beauty its project for the years to come, offering beauty for all. At the heart of our activities lies the ambition to lead by example with high ethical standards and the determination to be seen as a good corporate citizen with goals that are not only business oriented but socially responsible. As a leader, we must preserve the beauty of the planet and contribute to the well-being of our employees and of the communities in which we are present. We invite you to explore the opportunities to help us perform this important mission.
Provide customer service excellence to the L’Oréal USA Human Resources community and varied employee population as a whole. Responsible for all aspects of payroll processing and related customer service support including proactive contact and service analytics.. This includes the ability to resolve employee inquiries with respect to L’Oréal HR, payroll & time policies and practices in a busy call center environment.
Key Job Accountabilities
-Answer and field incoming calls to the Employee Service Center/Payroll.
-Responsible for all aspects of payroll processing which includes ensuring transactions are in compliance with internal and external payroll and time & labor laws, policies and practices
-Maintain a complete understanding of pay rules for assigned employee population and general understanding of laws governing payroll processing - with a Focus on Quality.
-Complete payroll calculations for retroactive payroll adjustments, terminations and other exception processing.
-Perform data input to payroll system for miscellaneous payments and other changes including deduction and tax withholding
-Audit data interfaced from HR system into the payroll system including salary and tax status
-Check, audit, and maintain payroll & timekeeping records in conformance with established standards.
-Complete payroll cycle audit and reconciliation to ensure accurate payroll process
-Follow thru on sensitive payroll matters related to paycheck garnishments
-Participation on cross functional initiatives within the Employee Service Center and Payroll Departments
-Involvement with location specific employee relations events
-Core business hours must be flexible accommodate clients on the West Coast
Competencies / Technical / Professional
-HS diploma or equivalent coupled with 2-5 years’ experience in working within the Payroll profession and with multi-state large employer and union environment experience.
Strong analytical and problem solving skills
-Demonstrated system aptitude including payroll time & labor systems
-Ability to partner with internal and external resources to resolve inquiries
-Ability to process multi-state and union environment payrolls
-Ability to thrive in a fast paced, deadline oriented environment
Key Experiences Prior to Position
-Prior assignments in HR, Payroll or Customer Service Departments
-Demonstrated system aptitude including payroll, time & labor systems and MS Office applications (Word / Excel / PowerPoint). ADP Vantage Payroll and eTime experience preferred.
-Demonstrated ability to deliver positive customer service experiences
-Experience working in a call center environment