所在地: UK - England - North
国/地域: United Kingdom
Job Title: Assistant Manager
At a glance
An Urban Decay Assistant Manager is responsible for representing the brand as a true ambassador, leading their team in exceptional service, target achievement and creating theatre and brand awareness within their store. The Deputy Store manager leads by the highest example in all that is asked. A service and retail driven outlook is essential to the role.
Responsible for achieving Superior Customer Service and Business results of the Store.
Smooth and efficient running of the account by establishing correct and regular communication. Motivate and delegate roles within the team.
Account Operations – Manage appropriate stock holding levels and any necessary budgets required.
The Deputy Store Manager is expected to achieve the following goals: retail results, staff recruitment payroll, and inventory shortage, as well as implementation and follow-up on training and development of team.
Achieves or exceeds Store Retail targets, Icon and Key Performance Indicator targets.
Regularly communicates Retail, Icon and KPI achievement updates to employees and Retail team
Seeks out business opportunities within the community and communicates relevant information to Retail Business Manager.
Ensures accurate records are kept of all Store employees’ hours worked and that proper payroll procedures are followed. Responsible for accuracy of all orders placed and received.
Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
Brand/ Product Awareness
Implements the company’s education strategy as necessary, such as the personalized customer consultation
Exhibits updated product/ingredient knowledge and application
Makes appropriate, personalized product and sample recommendations.
Monitors employees’ levels of product knowledge and service for accuracy, skill and application.
Identifies account employees’ education needs and ensures they are met
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: