Vice President – SC Customer Care
Direct Customer Care Operations for the Luxury Products Division by working with Sales, Finance, Planning, Retail Supply Chain, Fulfillment Centers and other internal and external stakeholders to meet the needs of our customers and achieve Company objectives.
Bachelor’s degree- Business, Finance, Engineering, Supply Chain Management, or other related discipline. Significant relevant experience may be considered in lieu of degrees outside of these disciplines.
Minimum 15 yrs related experience in a Supply Chain function.
Minimum 6 years of experience managing med/large teams in a Supply Chain function
Minimum 3 years of owning a functional interface with Customers in US Retail or other Fast Moving CPG environment.
Demonstrated leadership presence and maturity.
Well developed management, decision-making and problem-solving skill.
Proven influencer, demonstrated ability to coach and counsel both employees and executive-level management
Ability to build and maintain strong working relationships both internally and with external customers.
Team oriented individual, with strong leadership abilities and proven experience as a team leader.
Excellent organizational skills and ability to handle multiple / concurrent tasks.
Strong planning and analytical skills, including financial acumen and ability to anticipate issues to address
Well-developed communication skills (verbal and written), with strong interpersonal skills and ability to deal effectively with all levels of Management inside and outside the organization on sensitive/complex topics.
Tasks and Duties:
Drive Excellence in Order to Cash process within Luxe Supply Chain across 14 Luxury Brands.
Partner with Sales, Finance, GM's and their teams to deliver against monthly and quarterly expectations in terms of order and receipts flows.
Drive Continuous Improvement in Customer Service, Cost to Serve, Order Lead Times, Allocation of Inventory, Deductions, Shortages, Open AR and Credit KPIs.
Lead transformative agenda on channel and category movements as well as for process and systems for the Customer Care organization within Luxe US.
Collaborate cross-functionally, cross-divisionally and with corporate teams on best practices.
Represent function on the Luxe US Supply Chain Leadership Team (support entity for the President of the Division).
Close partnership with Physical Distribution and Retail Supply Chain to ensure Flash, monthly commitments and deliveries deliver a credible business partnership to Luxe US Leadership Team (President, General Managers and Functional Leaders).
Recruit, develop and retain a strong team across 4 departments- providing ongoing feedback, mentoring and leadership.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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