ジョブファンクション: アドミニストレーション&アシスタント

雇用形態: フルタイム

所在地: Berkeley Heights, NJ

国/地域: United States

Voice of Consumers Affairs Intern Job Description

Job Summary:  The Consumer Care Center in Berkeley Heights, NJ gives L’Oreal USA the ability to engage with our consumers through many touch points. The Voice of Consumer Affairs 12-Month Intern will create reports to help understand consumer feedback in order to design better products. The intern will be responsible for running and distributing reports and presentations as needed under the guidance of the Sr. Manager of Consumer Affairs. Intern will be accountable for innovating information sharing within the CCC and to the cross-functional business partners, as well as many data related functions. Candidates must have received her/his undergraduate college degree within the last 12 months.

12 Month Internship Program: L’Oréal USA has a unique program for recent graduates. It is a full-time paid internship for up to 12 months where you are a fully contributing member of our Consumer Care Center team here at L’Oréal. You will receive the hands-on experience and training needed to set you up for future success in the company. To qualify for the program, candidates must have received a Bachelor’s degree within the last 12 months OR must have graduated with a Master’s degree within the last 12 months with no gap more than 5 months in education history.

Key Job Accountabilities

  • Monitor and analyze product/brand consumer insight data for L’Oreal USA
  • Analyze and present ad hoc reports for various cross-brand teams utilizing various Business Intelligence tools
  • Construct brand/executive facing published reports for the department
  • Support Brand Liaison team in developing and organizing monthly department presentations
  • Experience reporting and analyzing Key Performance Indicators for Operational team
  • Build and send MailChimp campaigns for department
  • Responsible for formatting and requesting system uploads for all Amazon Reviews
  • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction

Competencies Required

  • Microsoft Excel, Word, Outlook, and PowerPoint
  • Professionalism in communication, both written and verbal
  • Detail oriented and ability to multitask effectively and efficiently

Technical/Professional:

  • Strong data skills and analytical mind
  • Strong verbal communication skills

Preferred Key Experiences (prior to this position):

  • Reporting or data analytical experience a plus
  • Combination of education and relevant business experience will be considered


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.



We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.