Função: Digital

Tipo de Emprego: Tempo Integral

Localização: New York - New York

País: USA

Job Title:                Assistant Vice President (AVP), Global Communications (Kiehl’s Since 1851)

Function:               Global Communications – DMI

Supervisor:            VP, Global Communications, Kiehl’s Since 1851

Location:                New York City (435 Hudson Street) 


Job Summary

In partnership with VP, this position creates and oversees the implementation of Global Communication strategy, brand and philanthropic programming for Kiehl’s 57 markets worldwide.  Strategies developed must meet the following criteria: increase awareness of Kiehl’s amongst consumers, amplify relevance and engagement with Kiehl’s in the digital space and drive traffic to retail (where applicable). 


In addition, this role oversees: Kiehl’s global events with a special focus on the brand’s annual World of Kiehl’s and Fall symposiums; the hands-on support of Kiehl’s global PR and Integrated Communications teams, including strategic guidance and brainstorming, launch asset and content creation (press materials, eventing ideas, creative mailer ideas, videos), managing market requests, providing launch guidelines and offering individual, tailored recommendations to help further the performance of our PR teams around the world; Kiehl’s celebrity and influencer relations programs (both seeding and outreach for partnerships); and the development of global influencer programs to support big bet launches throughout the year.


Job Requirements

  • 10 years+ of Communications experience, Bachelor’s Degree. 
  • Digital native or digital immigrant with experience and frequent usage of Instagram, Snapchat and Facebook and key social analytics tools.  
  • The ideal candidate will have been working in a “Digital First” PR and Social Media environment and has experience building digital awareness campaigns. 
  • Experience in the beauty industry and international expertise is a plus.
  • Strategic, creative thinking, fluency across digital platforms, impeccable organizational skills, a talent for relationship building and strong writing skills are essential.
  • The candidate must have a personal capacity to communicate clearly, concisely and directly.
  • This role is accountable for building strong partnerships cross functionally at Kiehl’s as well as directly with global markets and with key stakeholders.   

Key Duties and Responsibilities:


% of time spent

Create annual global communications strategies, programs, events and budgets based on brand image, sales objectives and strategic PR goals



Conceive of and execute brand awareness driving programs with a special focus on strategies that engage audiences in the digital space



Plan and oversee Kiehl’s key global events, which include World of Kiehl’s and Fall Symposiums



Lead Kiehl’s celebrity and influencer programs, outreach and seeding



Write, develop and distribute communications tools, guidelines and content for Kiehl’s global markets



Provide guidance for global PR teams and the team’s junior level staff members




Judgment and Decision Making

High-level decision-making skills are required for this position as it is important that the candidate be able to display a confidence in discerning the correct opportunities for the Kiehl’s brand, executing those opportunities flawlessly based on solid judgment, maturity and intuition.   PR is leading business driver for Kiehl’s, which makes the ability to work cross-functionally as a key strategic partner imperative.


  • Achieves results with integrity (energy, engagement, sets priorities, meets deadlines and anticipates, demonstrates commitment, tenacity and resilience. Reacts in a constructive manner when faced with unexpected or unclear situations.  Adjusts priorities and actions rapidly when appropriate, reacts to the latest data.)
  • Manages complexity and Problem Solving (develop a knowledge of the department, company & organization goals, integrates key learnings, takes into account other department’s needs, finds solutions and decodes the organizational culture. Builds action plans in a structured and organized way and makes proposals to improve work efficiency.  Takes actions to create value and contain costs.  Develops concrete views on strategic issues. Simplifies complex issues by identifying essential elements.)
  • Displays sensitivity to the Metier (focuses on quality, learns about the business drivers and the purpose of excellence, demonstrates product knowledge)
  • Entrepreneur (takes initiative, drives contribution to achieve customer satisfaction, strives to improve performance. Demonstrates autonomy, identifies programs and implements adapted solutions, escalates information/problems in a timely manner and demonstrates resourcefulness. )
  • Interacts Effectively (takes into account other points of view, communicates clearly and adapts to the audience, presents confidently and convinces others and actively networks)
  • Acts and Leads with human sensitivity (enriches team dynamics, contributes to team spirit, develops others, demonstrates respect. Listens and interacts with equal respect to all levels, functions and business partners).