Cargo: Retail Field

Tipo de posição: Permanent

Tipo de emprego: Full - Time

Local: San Francisco, CA

País: United States

ASSISTANT STORE MANAGER - Atelier Cologne


Since 2009, Atelier Cologne has been reinventing the world of perfume with Cologne Absolue, an entirely new olfactive family of natural, long wearing scents. We are looking for brand ambassadors who are passionate about fragrance, building relationships and a love of the brand to share our message and drive sales. Social savvy, “in the know” of the cool new spots, trends and brands.


JOB SUMMARY

We are looking for an Assistant Store Manager at our Atelier Cologne store on Filmore Street in San Francisco, CA! As an Atelier Cologne Store Manager, you are a critical leadership partner the SM and someone the store staff can rely on for guidance and growth. You will partner with the SM to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining associate selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.

Leadership & People Management

·Model behavior that reflects the company’s core values

·In partnership with SM, manage overall team performance & growth:

     o Hold people accountable to a high standard of excellence

     o Recognize contribution of others and celebrate success

     o Manage and monitor team morale & talent retention

     o Provide clear feedback and regular coaching

     o Foster team’s ongoing growth & development through both training & on-the-job learning

     o Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner

·Assist in recruitment, selection and on-boarding of store staff

·Partner with SM to execute effective store communications, ensuring that staff is involved & updated

·Display a strong commitment to self-development and growth         

Deliver the Customer Experience

·Lead by example; train, guide and coach staff on artistry, selling & service skills, driving them to create transformational customer experiences & exceed sales targets

·Partner with the SM to create the customer journey in your store – customize it for your customer demographic & manage your staff to develop & maintain productive customer relationships

·Build a strong repeat business in your store

Represent the Brand

·Emulate the brand aesthetic & embody a strong sense of the perfume industry and a passion towards fragrance

·In partnership with the SM, oversee the development of your customer base by implementing strategic initiatives that build our customer loyalty & increase repeat business

·In partnership with the SM, take ownership for maintaining the Atelier Cologne aesthetic across all touch points including employee presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

Operational Excellence

·Understand the importance of efficient store operations & support the SM in achieving this

·Consistently adhere to all operational procedures and enforce our people policies

·Take ownership for accuracy of information entered in POS & other technology as required

·Protect our assets by adhering to all loss prevention and operational policies & procedures

·Communicate merchandise needs to SM to support sales

·Ensure strong partnership with your SM to ensure alignment & timely two-way communication

Drive the Business & Deliver Results

·In partnership with the SM, ensure the store is on target to achieve financial targets through monitoring and improvement of measureable statistics that drive the business

·Monitor team sales targets & other metrics, provide feedback and analysis to the SM

·In partnership with the SM, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary

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