Função: Sistemas e Informações

Tipo de Emprego: Tempo Integral

Localização: ILE DE FRANCE (except Paris)

País: France

Organization :


L’Oréal is present in 140 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 84 billion consolidated sales (in 2016).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.

As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)

Responsibilities and main missions:

  • Identifies business needs
  • Gathers business needs and expectations
  • Qualify request impact on IT systems
  • Write functional specifications


Determines the scope, resource plan and timeline of a project portfolio :

  • Delivers project schedules, status reports and dashboards
  • Delivers meeting agendas and minutes
  • Defines project task priorities, dependencies within project structure
  • Defines project priorities between multiple projects


Ensures project planning produced accurately and timely involving all departments/units required

  • Proactively manages changes in a project scope
  • Rises and manages risks and issues
  • Communicates actively with other stakeholders to facilitate execution
  • Monitors  and reports the status of projects against the planning on a regular basis

Ensures that projects/programmes are delivered in accordance with established processes, appropriate standards, practices and procedures

Experience :

  • 2+ years in project management
  • 2+ years in CRM project or customer centric project.

Project Management :

  • Project management methodology
  • Ability to manage external partners
  • Highly organized with attention to quality work
  • Excellent communication skills both verbal and writing


Technical expertise :

  • CRMB2C Tools : Salesforce, Adobe Campaign
  • Project management tool (MS Project, JIRA, Trello)

Others :

  • Fluent English is mandatory

Formation :

  • Master degree or equivalent experience in Information Systems