Função: Comercial e Desenvolvimento de Negócios

Tipo de Emprego: Tempo Integral

Localização: UK - England - London, Hammersmith

País/Região: United Kingdom

Customer Business Manager, Consumer Products Division


The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

L'Oreal UKI is seeking a dynamic and results driven Customer Business Manager to lead a complex, fast-growing business with a team of 6 commercial employees. The role reports into the Customer Business Director and will have full ownership of one of our major customers.

What are key highlights of this role?

  • Build and achieve the customer results for the full customer portfolio:
    • Sales, market share, P&L down to gross margin, forecasting
    • Build customer plans based on Category Strategy team recommendations and CPD priorities
  • Build and develop a team:
    • Lead and engage the team
    • Develop, train, coach the team members individually
    • Cascade down information provided by manager
  • Manage a customer-centric approach:
    • Build a strong relationship with all relevant stakeholders of the customer, including top buying management
    • Mutually share strategies with the customer, and jointly grow the categories with the customer
    • Be an “insider” to our customers
    • Develops in alignment with the Customer Business Director and Commercial Operations GM the customer strategy, aligns it with the retailers, Brands, and Category and Strategy Development team and implements common strategic work streams
  • Animate internally and externally (including external services) an efficient multifunctional organisation:
    • Drive the customer as Business Leader, by animating peer functions: marketing, supply chain, controlling, category management, shopper and category team
  • Accountable for the results of annual negotiation:
    • Supervise or/and decide in alignment with the Customer Business Director.
  • Drive new business and / or e-retail / e-comm turnover in the account



Alongside experience in a similar role and excellent leadership & communication skills, you should be confident demonstrating all of the following:

  • Managing and developing a high performing team
  • Significant experience in a customer-facing role
  • Experience in a non-commercial role is a strong asset
  • Proven knowledge of retailer strategies and objectives

What key skills are L’Oréal looking for?

  • Demonstrates entrepreneurship
  • Manages Complexity
  • Achieves results with integrity
  • Acts/Leads with human sensitivity
  • Displays sensitivity to the métier
  • Interacts effectively
  • Innovates

How do I apply?

To apply for a role with us please visit our careers page at