Função: Operações

Tipo de Emprego: Tempo Integral

Localização: UK - England - London, Hammersmith

País/Região: United Kingdom

Customer Business Planner


The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

What are key highlights of this role?


Are you a high calibre supply chain professional looking to be part of a commercial division working with multiple brands such as L’Oréal Paris, Maybelline, Lancôme and Kiehls? If so, we’d love to hear from you. As a result of internal moves we now looking to speak with experienced Demand Planners about opportunities within our four divisions.


As a Customer Business Planner (CBP), you will be responsible for the creation of the entire customer forecast (sell in and out – base, promo and launch) for your assigned customer(s).

A large part of the value you will add will come through detailed customer level forecasting in conjunction with the NAM plans and CSC team, creating a best in class foundation for FA and Bias at the customer level.

You will also be responsible for accelerating the collaborative forecasting process, using segmentation principles where applicable, and will work closely with CSC to ensure all SIT and buy in profiles are as accurate as possible.

Key development in this role comes from influencing your CBD by taking full ownership of the unit forecast and ultimately being accountable for it. Further development comes from the alignment with NAMs and Finance to understand, although not be responsible for, the value forecast. You will naturally gain a solid understanding of how P&Ls work and your influence over it.

You will represent the customer voice within the monthly business planning cycle, providing key insights into your forecast to senior management.


What would be my key responsibilities?


  • Sell in and out forecasting for base, promo and launch (Mass and Cosmetics) in CAS
  • SIT forecasting, buy in profiles, cannibalisation, seasonality
  • Capturing key risks and ops for your customer for both short term turnover management (M -> M+2) and longer term business plan execution
  • Run the collaborative forecast process with your account

  • Monthly accuracy and bias reporting used to drive KPI improvement plans
  • Lead the account S&OP cycle with monthly validation of forecast with CBD


What will my Key Performance Indicators be?


  • M-1 & 3 Forecast Accuracy
  • M-1 & 3 Forecast Bias
  • M-1 & 3 Launch Forecast Accuracy
  • Service


What Key Meetings will I have to attend?


  • Category Forecast Briefings
    • To be informed of key category business drivers and actions to take into the cycle
  • Customer Forecast Meetings
    • Communicate forecast changes to category demand planner and agree in conjunction with NAM any additional changes to be made to forecast
    • To lead the CBD validation process mid-month using MyP&L
  • Category Alignment/JTS
    • To provide detailed answers to marketing questions regarding the forecast
  • Customer Maximization
    • To lead the forecasting insight with KPI overview.
  • Category Maximization
    • To support the category message with key customer drivers/insights
    • To be informed of wider category and market context



Who would I be reporting to?


·         Business: Commercial Business Director (solid line)

·         Function: Senior Business Planner (Dotted line)

What key skills are L’Oréal looking for?


  • Excellent analytical skills with attention to detail and advanced knowledge of Excel
  • Ability to work autonomously as well as in a team
  • Strong interpersonal skills in order to build effective relationships internally and externally
  • Ability to reach mutually acceptable solutions to complex problems which arise; level headed, able to manage and resolve issues under pressure
  • Comfortable managing complexity in a time pressured environment
  • Experience in presenting internally and externally and adapting communication style
  • Comfortable dealing with and influencing people at all levels across the business
  • A creative thinker and willing to challenge existing processes and propose solutions

L’Oréal Competencies:


  • Demonstrates entrepreneurship
  • Manages Complexity
  • Achieves results with integrity
  • Acts/Leads with human sensitivity
  • Displays sensitivity to the métier
  • Interacts effectively
  • Innovates

What could L’Oréal offer me?


  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world.