Função: Operações

Tipo de Emprego: Tempo Integral

Localização: UK - England - London, Hammersmith

País: United Kingdom

Customer Care Manager – Professional Products Division



The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Are you a high calibre supply chain professional looking to be part of the Professional Products Division working with brands such as L’Oréal Professionnel, Kérastase, Redken, Matrix and Decléor? If so, we’d love to hear from you.  As a result of changes within our team we are now recruiting for a Customer Care Manager, based in our Bury Distribution Centre in Manchester.

What are key highlights of this role?

This is an exciting role within the supply chain management committee of the PPD division working with a variety of customers including independent salons, wholesalers, national accounts, e-retailers, QVC and department stores, both in the UK and Ireland. You will be working at the heart of the business, in close collaboration with customers, distribution centre, head office supply chain and commercial teams.

Operating in a fast paced and consumer driven environment, the role of customer care manager will involve:

  • Managing, supporting and developing a large team
  • Achieving and exceeding our service level agreement with customers
  • Taking part in key customer care and cost to serve projects
  • Implementing process improvements and efficiencies
  • Being an active member of the Bury DC management committee and the PPD supply chain management committee



Preferred qualifications/experience:


The successful Candidate should have:

  • Degree Qualification
  • Excellent analytical skills and ability to manage complexity
  • Outstanding rigour and attention to detail
  • Ability to work under pressure
  • Able to build networks and develop good relationships- Internally & Externally
  • Good organization skills
  • Pro-active team player
  • Excellent computer skills: SAP & EDI a plus
  • Lean six sigma expertize is a plus


What could L’Oréal offer me?


  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world.