Função: Supply Chain

Tipo de Emprego: Tempo Integral

Localização: California - Valencia

País: USA

POSITION:               Customer Service Representative

 

DEPARTMENT:          Customer Care

 

REPORTS TO:          Customer Service Supervisor

 

LOCATION:               Valencia, CA

 

 

 

Job Summary:

Provides comprehensive customer service directly to a diverse group of assigned salon and salon chain accounts utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric. 

 

Position Responsibilities: 

·         Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control. 

·         Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure. 

·         Uses strong customer service ability to provide value added services in a timely and accurate manner. 

 

Requirements:.

·         Outstanding telephone and interpersonal skills.

·         Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.

·         Demonstrates an enthusiasm and interest for all assigned brands.

·         Excellent computer skills using Microsoft Office software

·         Data Entry experience required.

·         Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.

·         Must be able to handle multiple tasks at one time with a high attention to detail.

·         Skilled at suggestive selling and providing alternative solutions to accounts.

·         Ability to work overtime when required.



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