Função: Lojas de Varejo

Tipo de Emprego: Tempo Integral

Localização: London - Field & Stores

País: United Kingdom

Decleor Account Manager

 

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent people & administrative skills

 

Master Category Knowledge

  • Have a full understanding of all Decleor products & Treatments and update the team’s product knowledge where necessary.

  • Have excellent knowledge of the Decleor Customer Journey

  • Attend, engage and participate in all brand training, and implement afterwards

  • Be aware of competitor’s products and activity, and have knowledge of department’s performance in relation to own account and report the information to your line manager.

  • Have detailed knowledge and awareness of the beauty market.

     

    Execute Business & Operations

  • Complete all paperwork accurately, legibly and on time

  • To be fully aware and accountable for achievement of Decleor Retail Targets

  • Closely monitor stock levels rasie and rectify stock issue following the retailer’s guidelines.

  • Offer creative ideas to generate new business; with focus on product launches and anniversaries.

  • Plan and deliver business rotas/daily planners to ensure there is cover across all key trading hours.

  • Ensure Merchandising Guidelines are followed in your store, maintaining brand image

  • Perform to personal targets and monitor each team member’s individual target and company KPi’s.

  • Build strong relationships with the team, store management, retail business manager and Head Office.

  • Use analytical skills to appraise the business strengths and weaknesses. Devising critical paths with solutions to success.

  • Be aware of and abide by Department store rules and regulations and to maintain a good working relationship with store personnel

     

    Drive Selling Process/Techniques

  • Ensure you and your team deliver excellent customer service, inviting customers back for a Decleor Signature treatment.

  • Generate retail sales through the successful execution of instore events and strengthen brand loyalty

  • Ensure you and your team make appropriate, personalised product and sample recommendations 

  • Develop the skincare business to ensure gain in market share and increase counter and brand ranking

     

    Foster Service Attitude

  • Show passion for People and Products.

  • Ensure you and your team follow the grooming guidelines to promote the brand image.

  • Ensure the counter and treatment room is a clean and hygienic work area and adhere to hygiene guidelines.

  • Ensure all customers receive the highest level of service, completing all necessary steps of customer journey

  • Conduct business to business networking to optimise opportunities for the Decleor Brand, with a focus on demonstrations& events and treatment bookings

  • Ensure you and your team achieve the new customer and average unit/ pound sales targets

     

    Leadership

  • Fosters team spirit

  • Coaches team members

  • Leads by example

  • Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanor, treatment bookings in one to one meetings

  • Track team performance and manage any non-performers

  • Assist, when requested, in completing team members performance reviews(MAP and PDR)

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