Função: Operações de Varejo

Tipo de Emprego: Tempo Integral

Localização: UK - England - Greater London

País: United Kingdom

Decleor Account Manager

 

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent people & administrative skills

 

Master Category Knowledge

·     Have a full understanding of all Decleor products & Treatments and update the team’s product knowledge where necessary.

·     Have excellent knowledge of the Decleor Customer Journey

·     Attend, engage and participate in all brand training, and implement afterwards

·     Be aware of competitor’s products and activity, and have knowledge of department’s performance in relation to own account and report the information to your line manager.

·     Have detailed knowledge and awareness of the beauty market.

 

Execute Business & Operations

·     Complete all paperwork accurately, legibly and on time

·     To be fully aware and accountable for achievement of Decleor Retail Targets

·     Closely monitor stock levels rasie and rectify stock issue following the retailer’s guidelines.

·     Offer creative ideas to generate new business; with focus on product launches and anniversaries.

·     Plan and deliver business rotas/daily planners to ensure there is cover across all key trading hours.

·     Ensure Merchandising Guidelines are followed in your store, maintaining brand image

·     Perform to personal targets and monitor each team member’s individual target and company KPi’s.

·     Build strong relationships with the team, store management, retail business manager and Head Office.

·     Use analytical skills to appraise the business strengths and weaknesses. Devising critical paths with solutions to success.

·     Be aware of and abide by Department store rules and regulations and to maintain a good working relationship with store personnel

 

Drive Selling Process/Techniques

·     Ensure you and your team deliver excellent customer service, inviting customers back for a Decleor Signature treatment.

·     Generate retail sales through the successful execution of instore events and strengthen brand loyalty

·     Ensure you and your team make appropriate, personalised product and sample recommendations 

·     Develop the skincare business to ensure gain in market share and increase counter and brand ranking

 

Foster Service Attitude

·     Show passion for People and Products.

·     Ensure you and your team follow the grooming guidelines to promote the brand image.

·     Ensure the counter and treatment room is a clean and hygienic work area and adhere to hygiene guidelines.

·     Ensure all customers receive the highest level of service, completing all necessary steps of customer journey

·     Conduct business to business networking to optimise opportunities for the Decleor Brand, with a focus on demonstrations& events and treatment bookings

·     Ensure you and your team achieve the new customer and average unit/ pound sales targets

 

Leadership

·     Fosters team spirit

·     Coaches team members

·     Leads by example

·     Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, treatment bookings in one to one meetings

·     Track team performance and manage any non-performers

·     Assist, when requested, in completing team members performance reviews(MAP and PDR)