Função: Outros

Tipo de Emprego: Tempo Integral

Localização: New Jersey - Monmouth Junction

País: USA

Job Description Form


Section 1: General Information

Job Title:               Demo Specialist 1

Function:               Process demo salary claims

FSLA:                     Non-Exempt, Grade 5

Division:                Luxe HQ

Supervisor Title:  Director 

Location:               South Brunswick

Section 2:  Job Summary (limit your description to one paragraph):

Process demo salary claims for all of Luxe.  Work discrepancies with the appropriate Field Force contact.  Send discrepancy packages to accounts for reimbursement of non-authorized charges.  Perform A/R maintenance.  Enter demo events in trade management system.

Section 3:  Job Requirements (Minimum number years of experience, skills, certification and academic background required to perform this job):

Bachelors degree preferred.  Must have at least two years experience in an office environment with a demonstrated performance record conducting similar clerical and follow-up oriented tasks.  PC proficiency with emphasis on Microsoft Word and Excel.  Excellent verbal and written communication skills.  Possess strong organizational, prioritizing and follow up skills.  Ability to maintain sense of urgency when required.

Section 4:  Judgment and Decision Making (Describe the nature and impact of decisions required for this position as well as the type of supervision required for this position from the following; Close, Moderate, Intermittent, None):

When working discrepancies, need to evaluate what can be resolved internally. Then present all unresolved cases to the Field Force for review and discussion.  Then based on those answers decide what should be presented to the Account.

This position requires moderate supervision.

Section 5: Essential Physical Requirements (if applicable – i.e. lifting – exactly how much, bending, climbing, driving equipment): Not applicable

Section 6:  Financial Scope (if applicable):

Not applicable

Section 7:  Essential Duties and Responsibilities:

Briefly describe 5-8 primary duties/responsibilities of the job.  Please list these duties in order of importance and include the percentage of time spent or required for each activity.



Tasks, Duties & Responsibilities

% of time spent.

Total should = 100%

1.  Process salary claims.



2.  Working discrepancies.




3.  E-mailing Field Force regarding discrepancies.



4.  Preparing and working with accounts on discrepancy packages.



5.  Maintain A/R system.



6.  Special projects for Director and above.




7.  Enter events into trade management system.


Section 8:  Required Competencies:

Briefly describe 5-8 primary competencies that are core requirements for this position, in order of importance.  Different from job responsibilities, these are “soft skills” that are required for success.  Please refer to the L’Oreal USA MAP competencies.  Examples may include leadership, interpersonal or analytical skills, problem solving, teamwork, initiative, ability to multi-task, etc.



Leads with Human Sensitivity                  

Demonstrates Entrepreneurship         

Interacts Effectively

Displays Sensitivity to our Métier            

Achieves Results with Integrity         


Manages Complexity                      

1.  Interacts Effectively – must communicate effectively with other departments in the company as well as with accounts.

2.  Teamwork – the department is very small and must work together in order to accomplish all task. 

3.  Ability to multi-task – must be able to manage a large volume of claims in a timely manner while keeping up with discrepancy resolution.

4.  Problem solving – need excellent negotiation skills when there is a need to “settle” a dispute with an account.

5.  Analytical skills – needs to pull together information from various sources in order to come up with a concise way of presenting the information.

Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.