Função: Recursos Humanos

Tipo de Emprego: Tempo Integral

Localização: New Jersey - Berkeley Heights

País: USA

The Employee Service Center Specialist is focused predominantly on leave management. The position will provide Call Center services to the L’OREAL USA employee population supporting the overall leave management process.  The Specialist will be based in the Berkeley Heights, NJ campus.  This role delivers customer service excellence while partnering with Human Resources and Payroll professionals to maintain a best in class service approach.  In addition, this position will address and resolve inquiries regarding L’OREAL USA policies, practices, orientations for new Human Resources team members and participation in the (Follow-Up and Integration Track) FIT Program.


-Answer and field incoming calls in the call center environment related to Human Resource (HR)  inquires and policy compliance which may include but not limited to FMLA and disability leaves, workers’ compensation, (Paid Time Off) PTO, educational assistance, manager and employee self-service, and compliance

-Candidate will have significant interactions and successfully work with all levels of employees within the organization as well as other internal and external business partners such as Human Resources Information Systems (HRIS), Payroll, Retail store operations, and Total Rewards 

-Process and post workflows in the HRIS system for all employee transactions focusing on data integrity and meeting payroll deadlines

-Coordinate and process leave management cases focusing on Disability/FMLA, Maternity, and other leaves with our leave management vendors, HR, and Department Managers. 

-Review On-boarding new hire tasks

-Coordinate and follow-up with vendor for post offer verifications

-Partner with the HR teams as it relates to day-to-day HR support for the population

-Serve as role model for best in class leave management/HR practices as a shared service resource

-Involvement in day-to-day HR activities

-Involvement with Employee Relations Events

-Partner with internal and external resources to resolve inquiries

-Prioritize multiple projects in a time sensitive environment

-This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties and skills required of an incumbent in this position

-Core business hours for this position are Monday – Friday / 9:00 am – 5:30 pm, but require flexibility


-Possess a college degree in a related field coupled with intern experience within Human Resources 

-Experience with leave management processes

-Be extremely flexible with changing priorities and different work environments

-Be detail-oriented and have solid analytical and problem solving skills with high level of organization

-Have superior customer service skills

-Exhibit a professional attitude with a keen sense of urgency in completing tasks

-Have excellent organizational skills

-Have the ability to take direction from several people and handle multiple tasks simultaneously

-Have the ability to maintain complete confidentiality of employee records

-Have proficiency (advanced capability) in Microsoft Office Suite of products (*Microsoft Office - Word,  Excel, and PowerPoint / *Microsoft Outlook for Email, Calendar, Contacts, Scheduling, Task Management)

-Exposure to Human Resources Information Systems (HRIS)

-Demonstrated ability to deliver positive customer service experiences

-Experience working in a call center environment a plus

-Interacts effectively - Listens, communicates and influences effectively / actively networks with all levels

-Position is NON-EXEMPT under FLSA, and is eligible for overtime to be paid in accordance with FLSA regulations after working 40 hours in a weekly period. Need to be flexible to work overtime as requested

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.