Função: Sistemas e Informações

Tipo de Emprego: Tempo Integral

Localização: Melbourne - CBD & Inner Suburbs

País: Australia

L’Oréal Australia is part of the L’Oréal Group – the world’s largest pure beauty company with over 100 years of history and experience. We are a passionate team in a growing market, working to deliver our mission of Beauty for All through our local portfolio of 25 brands.

L’Oréal was founded by a scientist and we have always focused on cutting-edge research and innovation. Our innovation now also centres around the opportunity that the worldwide digital transformation provides and we are leaders in connecting beauty and technology.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial spirit, Open-mindedness, Quest for excellence and Responsibility.

We are seeking an enthusiastic IT Helpdesk Support Technician to join our team. You will need to be motivated, outgoing and support focused with great problem solving skills. Reporting to the Helpdesk Supervisor, you will be supporting end users with technical enquiries which span across desktops, servers, applications, network connectivity, access, printing and telephony.

Required Skills and Knowledge:

  • Diploma or Degree in Information Technology or equivalent qualification

  • Excellent written, verbal and interpersonal communication skills

  • Technical competency and problem solving skills

  • Ability to work under pressure

  • Strong knowledge of Microsoft Windows (7/8/10/Server) and Microsoft Office (2010/13/16)

  • Passion for Computing and Technology

  • Ability to work autonomously as well as within a team

  • Understanding of Network Technologies (Switches, VLANs, Routers, Firewalls)

  • Excellent multitasking and time management skills with the ability to meet deadlines

  • Strong research and troubleshooting techniques

  • Able to prioritise your workload

  • Knowledge of Active Directory

Key Responsibilities:

  • Act as the first point of contact for IT Support issues

  • Perform onsite/remote service calls at our Head Office and Warehouse

  • Take ownership of support tickets ensuring requests are logged and resolved in a timely manner

  • Troubleshoot and resolve technical support requests

  • Willing to learn new technologies

  • Train staff in the use of hardware/software

  • Co-ordinate and implement system administration

  • Create and maintain network documentation

  • Virtual Machine and SAN management

  • Plan and implement Software and Hardware roll outs

This is an exciting opportunity for an immediate start with room for growth within a collaborative and supportive environment. This role will require a presence at both Head office and Warehouse locations.