Função: Lojas de Varejo

Tipo de Emprego: Tempo Integral

Localização: North-West

País: United Kingdom

Kiehl’s Mobile Events Customer Representative

Kiehl’s since 1851, are an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve.

 

KCRs are skincare experts who represent our extended family across the world. Their knowledge and experience see them personalise each customers consultation to ensure they are prescribed a bespoke routine, recommended to best suit their skin or hair care concerns and type. They respect and promote the Company, its philosophies and business sensitive strategies. KCRs embody the mission and entrepreneurial spirit of Kiehl’s, driving retail sales forward by working as a team to achieve store targets.

 

As a Mobile Events KCR, you will be responsible for driving the retail performance and brand awareness in store and at events across the country.  You will represent the brand at highly exciting events designed to educate patrons and strengthen brand loyalty. You will spend 75% of your time in store and 25% on the road at Kiehl’s on Wheels events.

 

Master Category Knowledge

  • Have a full understanding of all Kiehl’s products and services

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity, communicating relevant information to line manager

  • Have detailed knowledge and awareness of the beauty market

 

Execute Business & Operations

  • To be fully aware and accountable for achievement of personal & event targets.

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of and abide by store rules and regulations

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Assists the line manager and store management team in all aspects of the business

  • Prepare well for launches/activity

  • Communicate potential successes and/or challenges before and debrief results after events

  • Be flexible with rota management including overnights and weekends, plan travel efficiently and maintain a positive demeanour at all times.

 

Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting patrons back for a return appointment

  • Maximise selling during heavy traffic periods; delivering a luxury service

  • Make appropriate, personalised product and sample recommendations

  • Have a strong focus on link selling and the recruitment of new patrons

  • Use confident communication and presentation skills when dealing with patrons. Follow the company’s strategy on counter/in store and at events, such as personalised customer consultations

  • Assist patrons by finding substitutions for returned merchandise and/or out of stock items

  • Regularly communicate Retail and KPI achievement updates to line manager

  • Generate retail sales through the successful execution of Kiehl’s on Wheels events and strengthen brand loyalty

 

Foster Service Attitude

  • Creates long-term relationships with patrons and nurtures repeat business

  • Builds effective relationships with store personnel to gain brand support and maximise special event potential

  • Ensures customer communication standards are met

  • Complets all necessary steps of customer transactions

  • Implements customer record system for maximum customer and business benefit

  • Follow grooming guidelines to promote brand image

  • Maintain a clean and hygienic work area and adhere to hygiene rules

 

Leadership

  • Fosters team spirit

  • Coaches peers when appropriate

  • Shares know-how and experience

  • Works effectively with colleagues in store, in the field and at head office.


Requirements

This role requires a full clean driving license.