Função: Operações de Varejo

Tipo de Emprego: Tempo Integral

Localização: UK - England - Central London

País: United Kingdom

Business Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

 

As the Business Manager you will need to be passionate about achieving retail goals and have experience managing and developing a team through motivational leadership. You’ll understand the importance of delivering exceptional customer service as well as having outstanding administrative skills. Leading by example, you will be a brand ambassador both in the store and in your area.

 

Master Category Knowledge

·         Have a full understanding of all Designer Fragrance products and update this knowledge to the team

·         Be aware of competitors’ products and their performance against your own

·         Have detailed knowledge and awareness of the beauty market

·         Attend, engage and participate in all brand training, and implement afterwards

 

Execute Business & Operations

·         Complete all paperwork accurately, legibly and on time

·         Be fully aware and accountable for achievement of business targets

·         Closely monitor stock levels, raise and rectify stock issues following retailer guidelines.

·         Offer creative ideas to generate new business; with focus on product launches and anniversaries

·         Plan and deliver business rotas / daily planners to ensure the business is covered on key trading hours

·         Ensure merchandising guidelines are followed on counter, maintaining brand image

·         Perform to personal targets and monitor each team member’s individual targets

·         Use analytical skills to appraise the business’ strengths and weaknesses.

·         Build strong relationships with the team, store management, Area Manager and Head Office

·         Showcasing the Brand working in partnership with the store

 

Drive Selling Process/Techniques

·         Ensure you and your team deliver luxury service at all times, inviting customers back for a return appointment

·         Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

·         Ensure you and your team make appropriate, personalised product and sample recommendations

·         Ensure you and your team have a strong focus on link-selling and the recruitment of new customers

·         Ensure you and your team use confident communication and presentation skills when dealing with customers

·         Gain market share for the brand, with a goal of improving ranking.

 

Foster Service Attitude

·         Show passion for people and products

·         Ensure you and your team follow the grooming guidelines to promote the brand image

·         Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

·         Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

·         Master customer profiling

 

Leadership

·         Identify and develop specific skill sets of individual team members to drive the business.

·         Coach employees to achieve their optimum.

·         Carry out annual appraisals to develop stars of the future for the Brand.

·         Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanour etc.

·         Lead by example

·         Foster team spirit