Função: Lojas de Varejo

Tipo de Emprego: Meio período

Localização: South-East

País: United Kingdom

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

 

As a Sales Consultant you are the face of L’Oréal Designer Fragrances and the first point of contact with the customer.  This role requires a sense of luxury as you assist the customer with finding the fragrance that is perfect for them.  You will be responsible for driving retail sales within your counter and working as a team to hit counter targets. 

 

Master Category Knowledge

  • Have a full understanding of all L’Oréal Designer fragrances products and services

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity, communicating relevant information to line manager

  • Have detailed knowledge and awareness of the beauty market

    Execute Business & Operations

     

  • To be fully aware and accountable for achievement of personal targets.

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of and abide by store rules and regulations

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Assists the line manager and store management team in all aspects of the business

  • Prepare well for launches/activity

Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting customers back for a return appointment

  • Maximise selling during heavy traffic periods; delivering a luxury service at all times

  • Make appropriate, personalised product and sample recommendations

  • Have a strong focus on link selling and the recruitment of new [customers]

  • Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as personalised customer consultations

  • Assist customers by finding substitutions for returned merchandise and/or out of stock items

  • Regularly communicate Retail and KPI achievement updates to line manager

     

Foster Service Attitude

 

      Leadership

§  Creates long-term relationships with customer and nurtures repeat business

§  Ensures customer receives the highest level of service, accompanying the customer through the retail experience  from selection to purchase

§  Implements customer  record system for maximum customer and business benefit

§  Follow grooming guidelines to promote brand image

§  Maintain a clean and hygienic work area

§  Fosters team spirit

§  Coaches peers when appropriate

§  Share know-how and experience

§  Work effectively with colleagues in store, in the field and at head office

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