Cargo: Sales & Business Development

Tipo de posição: Permanent

Tipo de emprego: Full - Time

Local: UK - England - London, Hammersmith

País: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

In this strategic role, you will be the expert in e-retail across the L’Oreal Active Cosmetics Division and will proactivity drive business growth within this area.  By partnering with the National Accounts team as well as managing your own account portfolio, you will increase the division sales through e-retail to strong double digit % growth.  You will be responsbile for defining the e-retail strategy with the Commerical Managers [UK and Ireland] , E Retail Manager  and Marketing Managers and ensuring that you are at the leading edge of e-retail.  You will be creative with a proven ability of driving your ideas forward, as well as possessing a can-do attitude and strong commercial acumen.

The role of the E-Retail Manager reports into the Active Cosmetics Division  Senior E Retail Manager, working across several brands: Vichy, La Roche-Posay, Roger&Gallet, Sanoflore, CeraVe and Skinceuticals. In this role, you will manage a portfolio of digital specific E Commerce accounts to develop and expand. Ensuring excellent customer service is delivered consistently; you will be responsible for growing L’Oreal Active Cosmetics Division E-Retail business within your accounts. You will use a collaborative approach, striving towards mutually beneficial outcomes. You will be set commercial budget for your own accounts and share other budgets with the relevant National Account Managers on those accounts.

You will work closely with the National Accounts team, being fully accountable for the activation plans for each e-retail site by brand. You will work with the National Account Managers to pre-agree any investments in advance. In addition you will work closely with the marketing and digital teams to ensure that their strategies and visions are being reflected in your e-retailers.


  • Establish L’Oréal Active Cosmetics as a best in class supplier which retailers will see as first choice to work with online
  • Negotiate and align joint business plans with e-retailers to create strong relationships with regular reviews of joint KPIs.  Build an e.retail charter and negotiate specific trade agreements to include service level agreements, the sharing of consumer data and sell out data
  • Work closely with the Category Management team and our retailers to improve the performance of our categories online.  Gain category captaincy by leveraging promotions, loyalty, assortment, page content and consumer care
  • Work closely with the Marketing teams to plan ahead for key launches to ensure launches are executed excellently in an online capacity
  • Work closely with PR to ensure that the brands benefit from strong online content from the press and bloggers which results in conversion to sell via our e retail partners
  • Be an expert of e-commerce/e-retail best practices both internally and externally.  Coach and transfer expertise to Account Manager and Marketing Teams internally to ensure e-retail forms part of their retail and marketing plans

·         Develop close working relationships with the web teams at our retailers to ensure that our products are shown in the best possible way online and are easier to purchase.  Negotiate best in class search results on our products

·         Develop and share qualitative content with our online partners and propose value added services to reach a sufficient display of services including videos and consumer reviews

  • Provide feedback and revised proposals on how we can improve our bases sales within e-retailers
  • To optimise and update the ranging and information on each product to give our brands an advantage and liaise with key stakeholders for its delivery
  • Design and implement an efficient method of product tracking and sales.  This includes building and maintaining an accurate forecast, anticipating budget drifts and communicating plans in an actionable timeframe
  • Track and monitor our e-retail performance through KPIs
  • Work with our partners to improve the logistic needs including product availability and specific deliveries


Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.

Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.

Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.

Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.

Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.

Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.

Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.

Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.

Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.

You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.


  • Highly numerate – strong analytically
  • Strong Communication skills – written and verbal
  • Strong Presentation skills
  • Commercially savvy / good negociator
  • Marketing savvy
  • Experience in a fast paced environment
  • Highly organised with prioritisation skills
  • Entrepreneurship and flexibility
  • Experience in FMCG or retail sectors would be highly desirable.
  • Previous experience in e-retail/e-commerce is highly desirable