Tipo de posição: Fix Term
Tipo de emprego: Full - Time
País: United Arab Emirates
KEY JOB ACCOUNTABILITIES
Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.
- Establish a personalized relationship with the client in order to optimise the service level.
- Proactively ensure order processing and follow-up until the delivery.
- Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
- Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution.
- Enforce the credit policy and the application of our sales terms and conditions in term of paiement deadlines, through follow-up of the bills paiement and in proactively ensuring reminders.
- Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
- Be responsible for the client accounts clarity (clearing of accounts) - Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
- Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
- Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to remplace his/her superior,)
- According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
PROFESSIONAL & TECHNICAL COMPETENCIES
[SC] IS CONSUMER ORIENTED
• [SC] Fosters a demand-driven Supply Chain with service as a priority
• [SC] Brings added value to the customer and the consumer [SC] CONTROLS RISKS AND OPERATES RESPONSIBILY
• [SC] Masters our Quality, EHS, Finance & Supply Chain standards
• [SC] Integrates external regulations linked to his activity [SC] "MAKE IT HAPPEN" WITH OPERATIONAL EXCELLENCE AND AGILITY
• [SC] Optimises information, physical & financial flows along the whole Supply Chain
• [SC] Uses business data for continuous improvement
• [SC] Improves flexibility, reactivity and reliability
• [SC] Masters costs along the Supply Chain [SC] NURTURES THE PIONEERING SPIRIT
• [SC] Anticipates business activity and acts proactively
• [SC] Deepens the position of the Supply Chain within the business
• PEOPLE DEVELOPER