Função: Operações de Varejo
Tipo de Emprego: Tempo Integral
Localização: UK - England - Greater London
País: United Kingdom
Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs.
To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.
Master Category Knowledge
Have a full understanding of all Lancôme products and update the team whenever necessary
Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account
Have detailed knowledge and awareness of the beauty market
Attend, engage and participate in all brand training, and implement afterwards
Execute Business& Operations
Complete all paperwork accurately, legibly and on time
Be fully aware and accountable for achievement of Account retail targets
Closely monitor stock levels, raise and rectify stock issues following retailer guidelines
Offer creative ideas to generate new business; with focus on product launches and anniversaries
Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours
Ensure merchandising guidelines are followed on counter, maintaining brand image
Perform to personal targets and monitor each team member’s individual target
Build strong relationships with the team, store management, Area Manager and Head Office
Use analytical skills to appraise the business’ strengths and weaknesses. Devising critical paths with solutions to success.
Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel
Drive Selling Process/Techniques
Ensure you and your team deliver luxury service, inviting customers back for a return appointment
Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
Ensure you and your team make appropriate, personalised product and sample recommendations
Foster Service Attitude
Show passion for people and products
Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling
Ensure the counter is a clean and hygienic work area and adhere to hygiene rules
Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions
Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events
Ensure you and your team have a strong focus on link selling and the recruitment of new customers
Fosters team spirit
Lead by example
Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanor, etc.
Track team performance and manage any non-performers.
Assist, when requested, in completing team members appraisals (MAP and PDR)