Função: Sistemas e Informações

Tipo de Emprego: Tempo Integral

Localização: New York - New York

País: USA

Job Title: Manager IT, Retail System Expert

Function: Information Systems

Reports Directly To: Assistant Vice President, IT Retail Applications

Location: New York City, NY with some travel to Berkeley Heights, NJ

Role Description

You will be responsible for the design, development, and implementation of new functionalities and the continued support of the Retail stores applications. You will provide functional expertise on the MARS US project, focusing on retail innovation projects, such as, E-receipts, Mobile POS, Clienteling among others. MARS, My Advanced Retail Solution, is the global retail Point of Sale solution developed by the L’Oréal Group in France above the CEGID CBR/Y2 platform. L’Oréal is growing its retail presence in the market and MARS provides the platform for this growth.

You will provide an opportunity to continue the implementation across Luxury, Consumers and Professional Products Divisions and to coordinates with the various Business Retail operations Team to ensure compliance and understanding of all L’OREAL policies and local brands objectives

Job Responsibilities:

  • Work with business clients, internal IT and external vendors to define, design, develop and implement Retail Store solutions
  • Develop and manage strong relationship with business clients, IT teams and external vendors
  • Drive project priority setting and business case definitions with business partners
  • Perform project assessments, enhancements and triage support requests
  • Define business requirements, business processes improvements, issues and data challenges
  • Train internally business and support teams
  • Translate business requirements into functional specifications and detail design specifications
  • Adhere to the L’Oréal USA IT project management methodology
  • Manage and/or coordinate project tasks, timeline, budget and resources
  • Define and implement change management, quality assurance and risk management
  • Plan, prepare, facilitate and document testing activities to ensure completeness and correctness of delivered solutions
  • Perform Level 1 & 2 application support, including bug fixing
  • Resolve and / or escalate issues in a timely manner
  • Ensure security compliance
  • Ensure project documentation is complete, current and stored appropriately
  • Deliver concise, informative and well-organized presentations


  • 3+ years of experience of system design, implementation and support
  • 3+ years of Retail store experience and/or department store channels
  • 2 to 3 years of project management experience, strong quantitative and analytical skills
  • Bachelor’s degree required or equivalent experience
  • Fluency in French and Spanish desired, Portuguese is a plus

Proven experience planning, designing, implementing and supporting retail store solutions:

  • Store point-of-sales expertise (Cegid Business Retail preferred)
  • Omni-channel processes knowledge
  • Web service design, testing and deployment
  • Replenishment / Supply Chain Management
  • Customer Relationship Management
  • Integration with Back-Office (SAP preferred)
  • IIS Server management maintenance knowledge
  • Credit Card Payment Processing
  • Reporting, Retail Accounting / Finance
  • Application and infrastructure support
  • Vendor management (hardware, software and telecommunication vendors)
  • High level of personal accountability, assertiveness and customer focus
  • Positive attitude, leadership skills, and strong ability to multi-task
  • Ability to interact effectively with Business partners, at different levels of the organization
  • Ability to successfully function in a fast-paced, deadline-driven environment
  • Experience with managing multiple business clients and projects simultaneously
  • Ability to support and coach a broad range of business clients and coordinate work across various departments, within the Business and IT
  • Understanding Payment Card Industry (PCI) security standards and Payment Application Data Security Standard (PA-DSS)
  • Proficiency in Microsoft Office applications including Excel, Word and PowerPoint and Project required; familiarity with Microsoft Access a plus

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.