Cargo: Retail Field
Tipo de posição: Fix Term
Tipo de emprego: Part - Time
País: United Kingdom
Your role is to lead your Be Luxe team and grow the Be Luxe business within your door. You will work across all accounts which include Lancôme, Urban Decay, Yves Saint Laurent Beauty and Giorgio Armani & L’Oréal Designer Fragrances to achieve your business objectives.
Working closely with your Be Luxe Area Manager you will develop and maintain positive relationships with your Department and Retailer. Be Luxe will be a significant driver of retail in your store so it will be important to engage them in eventing, merchandising and promotional launches amongst other important levers.
As Team Manager you will lead by example and role model best practise for your teams at all times. You will work flexibly alongside your team and support on key trading hours, product launches and peak periods e.g. Christmas/holidays/evenings/weekends.
§ Fully accountable for achievement of business targets and performance by brand
§ Set personal targets and monitor each team member’s individual performance
You will manage a team of Operations Manager, Customer Experience and Events Manager, Specialists and Customer Hosts (Beauty Advisors) working cross-brand to deliver an authentic and trend-led customer experience. Understanding what motivates and drives your team will be essential. As the Be Luxe Team Manager, you will embrace the multibrand approach and help your team develop their individual strengths in customer, people management, operations or specialist product knowledge.
You will work alongside your team and coach them on the job to improve performance and grow their capability. You will feel confident in delivering regular feedback across your team and hold MAP reviews alongside your Area Manager. You will support your team in creating their personal development plans or career plans depending on their aspirations.
Working in partnership with your Operations Manager you will ensure your door has an effective and flexible rota that works for the business priorities. You will embrace digital tools e.g. Tamigo, CRM data capture and be an ambassador for these within your team.
Working in partnership with your Customer Experience & Events Manager you will support your Be Luxe team to schedule cross-branded events to tie into key promotional launches and NPD.
In line with Service Retail Academy, you will support your team to deliver personalised customer experiences based on understanding and empathy. You will support your team to adapt their approach in line with the customers’ needs – this might be a specific brand, product experience or a trend-led approach.