Cargo: Information Systems

Tipo de posição: Permanent

Tipo de emprego: Full - Time

Local: Montréal

País: Canada

** Located in Montreal, Canada **

Information Technology

L'Oreal IT - Americas Zone

Salesforce Specialist - Digital IT


  • Act as a subject expert in the Salesforce team to enhance existing functionality, deliver new features, and improve user experience and efficiencies
  • Work actively with System Integrators and other third parties on development and documentation of Salesforce design for B2B Solutions
  • Performs proof-of-concepts and develop prototypes to make informed Salesforce architectural decisions
  • Take a lead in analyzing and recommending Salesforce services required to support B2B Sales solutions and broader business needs
  • Understand all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications
  • Collaborate in a Zone Level to streamline solutions across L’Oréal Americas Zone
  • Ensure that Governance aspects for current and future solutions in Salesforce are followed
  • Take the role of Salesforce Technical lead in multi-disciplinary projects.
  • Monitor the test phases of the developments in compliance with the defined scenarios.
  • Investigate system failures and identify solutions to prevent or minimize impacts
  • Coordinate the (external) development teams
  • Ensure the corrective, evolutionary and technical maintenance of the applications
  • Perform ongoing  system administration duties such as providing access, permissions, settings, etc
  • Ensure the Salesforce team remains up to date on best practices in the CRM field, including tools, resources, techniques, and applications—and any required training for the same
  • Work with little direction and determines objectives
  • Collaborate in small teams to creatively solve complex and multi-dimension problems
  • Ability to develop technical as well as process based solutions addressing business needs
  • Propose new CRM strategies for use by the CRM team, based on overall knowledge of trends in the CRM field
  • Engage in cross-functional and internal team projects
  • Perform corrective / scalable maintenance of applications
  • Work with key users to test and implement configuration changes within the application


  • Bachelor’s Degree required
  • Up to 5 years of Apex (or Java) and web technologies experience
  • Up to 5 years’ experience as a coder
  • Up to 5 years’ experience as a Salesforce developer
  • Up to 5 years’ experience working as part of the CRM administration team to enhance existing functionality, deliver new features, and improve user experience and efficiencies


  • Individual must be a self-starter with an interest in leveraging technology to solve business challenges
  • Self-educates and takes initiative
  • Has entrepreneurial spirit; identifies new opportunities
  • Thinks outside of the box
  • Works well in a collaborative, transparent environment
  • Is willing to develop and grow their technical skill set focused on the platform
  • Is willing to collaborate in a multi-country multi-org Salesforce landscape
  • Strong written and verbal communication skills

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.