Função: Sistemas e Informações

Tipo de Emprego: Tempo Integral

Localização: HK - Hong Kong

País: Hong Kong

Scope

  • HK-based with APAC exposure
  • Require traveling in APAC region
  • Main interface parties: APAC Country IT & Business Process Team, Application Support Vendor, Corporate Application Support Team

Job Descriptions

  • Provide Retail IT application support to APAC countries together with external application support team with the focus on POS system.
  • Manage day to day operational needs on system issues and new system requests from APAC countries.
  • Liaison APAC country requests with Corporate Application Support team to deliver best solutions and manage deliverables to support the business needs.
  • Drive application support vendors to delivery timely resolution on issues and coach the best practice in using the applications in APAC.
  • Manage system planning and project execution by evaluating operational impact from system/enhancement   implementation and change management.
  • Manage system planning and project execution by evaluating operational impact from system/enhancement   implementation and change management.

Requirements

  • Bachelor’s degree in IT
  • 10-15 years in application support, system implementation and project management experience
  •  Strong application support and system implementation experience in APAC.
  • Strong project management skills in project planning and follow through from issue to resolution.
  • Strong analytical and technical mind to review issues or requests and balance the short-term and long-term approach to address business needs.
  • Excellent communication skills to understand business needs and articulate system solutions to stakeholders.
  • “Can-do” attitude to drive results
  • System development knowledge and experience in POS is a must. Cegid POS solution is a strong plus.
  • Hands-on experience in using ITIL.ITSM experience in using ServiceNow.
  • Strong language capabilities in English and Mandarin.

 

Added Advantages:                                            

  • Proven project management experience. PMP qualification is an asset.
  • Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.