Função: Supply Chain

Tipo de Emprego: Tempo Integral

Localização: UK - England - London, Hammersmith

País: United Kingdom

Retail Supply Chain Manager


The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

What are key highlights of this role?

    Responsible for supporting and implementing the Long Term retail supply chain strategy of the brands in compliance with Group norms and best practices

    Embody the entrepreneurial spirit of the brands, continuously challenging and improving our current retail supply chain processes

  Responsible to challenge & enhance L’Oréal Retail IT tool (MARS) to ensure its robustness to support the Business (with Local IT and EMEA MARS IT)

   Key Stakeholder of the Group Order Managing System (OMS) implementation in a retail Supply Chain point of view

  Manage the inbound supply chain from L’Oréal central warehouse to shelf

  Check the inbound order flow from order creation to product delivery

   Manage the flow of returns back from the store

  Check, validate and release Manual Orders placed by boutiques

  Manage allocations for new launches and promotions. 

  Check stock is accurately recorded in our systems and that stock cover is optimized

  Perform daily reconciliation between our store systems and our corporate ERP system (SAP)

  Manage robust inventory management practices

  Replenishment / stock holding parameters / inventory counting / management of slow moving and discontinued lines

  Commercial information management

 Ensure data from our retail tool reconciles with the corporate ERP system

 Manage and set-up in agreement with Finance relevant promotions and discounts on MARS 

 Sales Forecasting

 Work with Brand Demand Planner on retail forecasting to ensure accurate supply planning

 Manage New boutique Openings & Closures

 Test new boutique accounts in MARS Acceptance before account is created in production.

  Create first opening orders for FG and PLV and work closely with Merchandising team (regarding requested delivery date, taking into account delivery restrictions), Order Preparation Team to agree courier and ongoing dispatch plan for this new boutique.  

 Set up all replenishment parameters in MARS and set up automatic batch for Finish Goods and Samples.

 Work closely with Merchandising team to set up “Minimum Display Unit” parameters for each line per store.        

  Manage Replenishment Order

  Make sure that Automatic Replenishment orders work correctly to ensure On Shelf Availability over 98%

 Release replenishment orders with requested delivery date according to our dispatch plan and monitor orders status (e.g. orders which are delivered to store but not validated in our MARS system).  

  Monitor deliveries, Work closely with Customer Service, Order preparation Team and carrier. Make sure all special deliveries are delivered in line with our requirements (e.g. delivery window is only 1 hour).

  Monitor missing boxes, delivery discrepancies and transport damages (manage claim process).

 Responsible for the update of the retail supply chain documentation




  Stock Control + forecasting

• Regular stock counts performed and agreed KPI on loss / discrepancy respected 

 Stock cover – 2 Months Max

 On-shelf availability – 98%

  Service level to store -  95%

  Forecast accuracy – 70%

  Make sure stock coverage in each boutique is in line with budgeted targets and if not, take appropriate action to correct this (e.g. balance stock between boutiques, arrange returns).

  Ensure catalogue alignment/management in SAP and MARS

  Define and lead action plan to maintain SLOBS @Budget level


  Support Profit Protection measures

 Implement agreed preventative measures to minimize stock and cash loss in collaboration with profit protection

 Respect agreed targets for stock and cash loss in collaboration with profit protection


  • Become proficient in MARS + SAP and how they interface as well as developing local tools where necessary to support the retail business


Further Develop ‘Soft’ skills

  • Strong commitment to support a fast growing Business
  • Master Retail Supply Chain processes
  • Build strong business relationship with the Division and the Group to challenge and leverage our Retail supply Chain expertise
  • Strong knowledge of MARS retail tool and its interface with SAP
  • Strong knowledge of SAP processes (SD/MM/WM)

Reporting Line

  • The Retail Supply Chain Manager will report to the LUXE Supply Chain Director.


L’Oréal Competencies


  • Innovation
  • Entrepreneurship
  • Act & lead with human sensitivity
  • Manage complexity
  • Achieve results with integrity
  • Interact effectively
  • Sensitivity to the metier

What could L’Oréal offer me?

  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world.