Função: Design Criativo

Tipo de Emprego: Tempo Integral

Localização: Hong Kong - Travel Retail

País: Hong Kong

Key Job Accountabilities:

  • Define Training Strategy per Brand in Travel Retail Asia perimeter, Adapt modules per countries based on specific needs in connection with commercial
  • Develop training tools and training content, train the trainers
  • Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers based on Global Shopper approach with Marketing / Commercial / Global shopper teams to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising)
  • Improve BAs Efficiency in the POS, coordinate and follow up Bas Individual Evaluation on objective criteria to assess 3 expertise include Brand - Products / Sales / Retail & Service
  • Follow Up and analyze Mystery Shoppers Results and analyze sales KPIs per country / counters and make recommendations
  • Define specific actions plans and modules and implement in the POS in connection with Commercial
  • Define and supervise Coaching Programs for best BAs
  • Direct management of Education Managers per brand
  • Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training tools
  • Ensure the sellout results, market share, retail KPIs when available and Retail Excellence (Mystery Shopper result, Individual evaluation of BAs), and retention of the team including trainers and beauty advisors


  • 5 years’ experience as Retail Manager or Education Manager in cosmetics and retail environment
  • Strong communication and organizational skills
  • Strong negotiation skills
  • Analytical skills and capacity to identify opportunities and propose action plans
  • High sense of luxury and service
  • Capacity to motivate, coach and train staff
  • Fluent in English and Chinese