Função: Sistemas e Informações

Tipo de Emprego: Tempo Integral

Localização: Gauteng

País/Região: South Africa

JOB:                      SN1 FUNCTION SUPPORT (SAP SPECIALIST)

Reporting to:    IT MANAGER

DEPARTMENT:       LOGISTICS MANAGEMENT & SUPPLY

KEY RESPONSIBILITIES

o   Provides support to users of SAP- APRISO System

o   Incident management : Handles incidents and the relay to the central support

o   Record and document incident in Helpdesk tool

o   Troubleshoot, Analyse and qualify the problem

o   Find a solution in term of user assistance, master data issue and turn-around in case of bug resolution

o   Transfer to the corporate support if necessary

o   Follow the resolution of incidents

o   Insure the tests of the correction and the implementation in production

o   Enrich the knowledge data base

o   Give his/her expertise in term of good practices to use the system in relationship with the business and the SUNs

o   Master the solution in a transversal way

o   Ensure the exploitation of the system

o   Monitor the interface between the different system (SAP, APRISO, APO, Affiliates)

o   Reprocess the message in error

o   Monitor the local batch plan

o   Monitor the synchronization of the stocks between the different systems

COMPETENCIES, REQUIREMENTS AND SKILLS

    • Know the industrial policy and the good practices
    • Know the System in the different domain (logistic, production, quality, finance etc.) and the integration impacts between the different business area
    • Know the monitoring tools (interfaces, jobs, IDOCs, alerts, etc.)
    • Know SQL and Microsoft SQL Database to analyse the incidents
    • Know SAP environment (ECC, APO, BW) + APRISO Environment

EDUCATION AND EXEPRIENCE

o   Degree preferable, or tertiary diploma in Information systems

o   5+ years working with industrial business systems

o   Must have previous SAP experience

o   Must have data base and SQL knowledge

o   Have good time management skills.

o   Have a structured working methodology

o   Experience in problem solving

o   Good inter personal communication skills

L’OREAL COMPETENCIES

  • Innovator
  • Strategist
  • People Developer
  • Integrator
  • Entrepreneur

If you are interested in applying for this position, please forward your CV to Lulama Mnyani by TUESDAY, 6 February 2018 Tel:  (011) 237 5411/ Email: lulama.mnyani@loreal.com