Função: Finanças e Contabilidade

Tipo de Emprego: Tempo Integral

Localização: West Sussex - Littlehampton (Watersmead)

País: United Kingdom

We are seeking a great administrator to join our E-Commerce Fraud team for the next 2 months in order to support our peak trading season. You will be based in our Littlehampton HQ and add vital value to our trading acitivities by preventing & detecting fraudulent E-Commerce transactions while maximising commercial sales.

If you are seeking a short term role to start immediately with interesting activities and analysis tasks, apply today!

Key responsibilities:

  • Utilise the automated e-Commerce fraud screening application to minimize fraudulent and bulk (diversion) orders and prevent unnecessary rejection of good customers
  • Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
  • Prioritise order review and investigations with tight order with strict deadlines to prevent fulfillment delays
  • Respond to payment rejections queries from customer care where necessary
  • Respond to chargebacks where necessary
  • Contact customers, as needed, by phone and email
  • Maintain Positive and Negative lists
  • Report any system issues from Cybersource to IT/management.

What we look for

  • Excellent computer literacy
  • Previous experience of loss prevention and online fraud activities would be an advantage
  • Experience working in a retail environment
  • Good communication skills both written and verbal
  • Ability to analyse data with good attention to detail
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