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Administrative Intern - Fulfillment Operations - Consumer Care Center

Сфера деятельности: Administrative & Assistantship

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Berkeley Heights, NJ

Страна: United States

Administrative Intern - Fulfillment Operations - Consumer Care Center


Reports to:  AVP Consumer Care Center

Job Summary: Handles fulfillment and administrative responsibilities for Consumer Care Center. Ensures department purchases are handled within guidelines, ensures daily mail and fulfillment activities are completed, and interacts with departments related to our services.  Engages directly with consumers over multiple channels as needed.

12 Month Internship Program: L’Oréal USA has a unique program for recent graduates. It is a full-time paid internship for up to 12 months where you are a fully contributing member of our Consumer Care Center team here at L’Oréal. You will receive the hands-on experience and training needed to set you up for future success in the company. To qualify for the program, candidates must have received a Bachelor’s degree within the last 12 months OR must have graduated with a Master’s degree within the last 12 months with no gap more than 5 months in education history.

Job Accountabilities:

Fulfillment Operations

  • Ensures all aspects of fulfillment are completed daily
  • Trains fulfillment team
  • Responds to non-product related consumer letters (requests for information, rebate information, etc.)
  • Scans letters and other documents as required into CRM
  • Prepares monthly reports of fulfillment stats and coupon distribution for Treasury and Finance
  • Coordinates the entry and handling of all product returns
  • Investigates undeliverable letters and provides feedback to Contact Center Director
  • Collaborates with Quality Assurance Analyst to conduct quality review on all aspects of fulfillment
  • Works with vendors to create/change templates and stationary
  • Ensures that product returns are directed to the correct Industrial Quality (IQ) plant
  • Collaborates with IT to troubleshoot issues related to refunds/coupons

Coupon & Refund Management

  • Oversee daily coupon generation – ensuring accurate creation of coupons with vendor
  • Assist in cancelling of checks and check investigation as required
  • Prepares regular reports to Finance (unclaimed checks, monthly coupon distribution, etc.)
  • Collaborates with IT to troubleshoot issues related to refunds/coupons
  • Investigates issues involving errors (wrong check or coupon sent, refused checks or coupons) and provides feedback to Quality Assurance Analyst

Consumer Engagement

  • Documents product issues in a way that the information can be used for product improvement or development
  • Accurately enters information in the CRM and surveys to ensure data integrity
  • Creates customized consumer response as needed to aid in consumer questions and complaints.


  • Participates in the planning of events and meetings including printing presentation materials
  • Prepares purchase order requests and processes department invoices for payment ensuring adherence to established budget
  • Orders office supplies as needed

Competencies required:

  • Acts/Leads with Human Sensitivity
  • Displays Sensitivity to the Métier
  • Demonstrates Entrepreneurship
  • Innovates
  • Achieves Results with Integrity
  • Interacts Effectively


  • Excellent organizational skills
  • Expert in creating and revising Powerpoint Presentations
  • Ability to work independently
  • Intermediate skills with MS® Word, Excel, WebEx
  • Understands hazardous product shipping requirements
  • Attention to detail



We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.